UPDATE: Microsoft Teams software update - December 18

Wednesday, December 19, 2018

What is happening? Users who previously installed Microsoft Teams on a managed Academic Support (AS) machine may be experiencing issues accessing Teams if the user was not logged off for the December 18 software update. Teams will appear uninstalled until the user logs off and logs back onto the machine.

To resolve this issue: 

  1. Log out and log back in to their machine to start the installation process. 
  2. After a couple minutes, the Teams desktop icon will update from a blank icon to the Teams icon.
  3. Teams is not set to auto-start, so users will be required to start Teams themselves. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

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