UPDATE: Switchboard issues – February 22

Wednesday, February 22, 2017

UPDATE: After further investigation after a failover to our backup node, access to mailboxes is not working.  Calls to menus are working as expected (that were previously not working), but users are unable to access their voicemail boxes.  Voicemails that are left are just producing static and not the message itself.  Communication with the support vendor is in progress and further updates will be provided shortly.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Updated as of 4:00 p.m. on Wednesday, February 22.


RESOLVED: It was determined that the CallPilot primary server went out of service, but did not trigger a failover to the backup server.  After forcing the failover, we have confirmed that CallPilot services are working and processing calls as normal on the backup system.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Updated as of 3:20 p.m. on Wednesday, February 22.


What is happening? IST is currently investigating an issue with the PBX that is causing some system wide intermittent issues and preventing any calls to the switchboard to be answered. Voicemail and menus provided by the CallPilot service are also unavailable at this time. Additional information will be shared when available.

When is this happening? Issues were first reported around noon and are currently still ongoing.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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