Thursday, March 21, 2019

Nexus domain authentication issue* - March 21

*It has been determined that the issue is not with Nexus but with the employee data feed.
UPDATE: There was an issue with the employee data feed which now seems to be resolved.
Tuesday, March 19, 2019

Connect Outbound Email Route Change - March 26

What is happening? The route for outbound Connect email will be changing to go through Proofpoint servers.
When is this happening? The work will take place on March 26th at 8:00 am.
Tuesday, March 19, 2019

Waterloo Content Management System (WCMS) user experience survey

What is happening? Information Systems & Technology’s (IST) Web Development team is working on the next version of the WCMS (in Drupal 8) and is looking for your feedback to help inform prioritization of future development and enhancements.
About the survey: The survey should take 2-5 minutes and will be available until Friday, April 5 at 4:00 p.m. Participants will be required to log in with their WatIAM ID and password to access the survey. Participation is voluntary and confidential.
Monday, March 18, 2019

Exchange Server Emergency Maintenance - March 18

What is happening? A single Exchange server (CONNHM04) is being removed from service.
When is it happening? Monday, March 18 between 9:00 and 10:00 p.m. The server will be added back into the pool once it has cleared hardware testing later this week.
Thursday, March 14, 2019

Winter 2019 issue of the IST Newsletter now available!

The winter 2019 issue of the IST Newsletter is now available. Read about Microsoft Teams; recent upgrades to campus Wi-Fi; how online learning is evolving; cyber security best practices while traveling; Waterloo Passport; IST account reps; and more!

Thursday, March 14, 2019

Resolved: University Telephone and Skype Lines Down - March 14

Update (as of 12:37 p.m.): Both PBX and Skype circuits are now back up and running. No further outages are expected.
Thursday, March 7, 2019

Skype for Business (S4B) Edge maintenance – March 9-10

What is happening? The Skype for Business Edge servers (external connectivity) will be patched with the latest Windows updates as well as a new internal facing certificate update.
Thursday, February 21, 2019

University of Waterloo vendors being targeted by look-alike domains, phishing, and procurement fraud attempts

What is happening? University of Waterloo vendors are being targeted by malicious email imposters:
  • Imposters are impersonating employees from Procurement & Contract Services in order to contact vendors for product quotes.
  • Once a vendor responds to the quote request email, the imposter asks for the product to be shipped to the University's research facility.
Wednesday, February 20, 2019

New IT Network and Service Alerts tool

Information Systems & Technology (IST) is excited to announce the recent launch of the updated Network and Service Alerts tool. Now integrated with the IST WCMS website, it offers site visitors an easy way of discovering the status and uptime history of many of our IT systems and services.

Tuesday, February 19, 2019

New Quest navigation coming Feb 25

This message will appear in today’s Daily Bulletin…

As noted in the January 17 Daily Bulletin article, the Quest Program Team will be upgrading the existing Quest navigation structure to a more modern, tile-based experience.

What’s changing

After logging in, individuals will be presented with a new landing page, on which the information and resources available will be dependent on how their access is structured in Quest. Individuals who are members of multiple user groups (e.g. a staff person who is also a student) can easily toggle between landing pages using a drop down at the top of the page.  

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