Wednesday, September 19, 2018

RESOLVED: Campus virtual private network (VPN) unavailable

RESOLVED: This issue has been resolved and the campus VPN is available.

Questions or concerns? Please contact the IST Service Desk, or ext. 44357.

What is happening? Users are currently unable to log in to the campus VPN at

IST is investigating.

Questions or concerns? Please contact the IST Service Desk, or ext. 44357.

Tuesday, September 18, 2018

Change to graduate student access to systems/services

What is happening? As of January 1, 2019, graduate students not paid by Human Resources will no longer be included in the employee security group. All graduate students are in the IdM-SA-Graduate Studies security group.

Action required: If you control access to a system(s) that includes graduate students, you may need to allow access to all grad students via this security group, instead of using the employee status.

Monday, September 17, 2018

SharePoint 2016 - new documentation and training available

Update: A second SharePoint 2016: Under the Hood seminar has been added.

Seminar details: Thursday, October 18 at 10:00 a.m., East Campus 5 (EC5) 1111

This seminar will include:

Wednesday, September 12, 2018

Skype Polycom VVX IP phone issues

What is happening? Due to a recent certificate update on our Skype systems it was required for us to push a root GlobalSign certificate to IP phones through our provisioning server.

What is the impact? Some users are reporting that they are unable to sign into their Polycom VVX IP phone stating that it is stuck at logging in. 

Tuesday, September 11, 2018

MC power shutdown -- Sept 17

This work was cancelled by Plant Operations

Updated September 12

What is happening? Plant Operations will be shutting down power in a number of campus buildings, including MC, for emergency repairs.

When is this happening? Monday, September 17 from 12:00 to 4:00 a.m.

What is the impact? The IST datacenter housed in MC will remain operational. However, individual building network switches will go offline. 

Tuesday, September 11, 2018

Skype for Business (S4B) pool failover

What is happening? Now that the MC data center shutdown is complete, S4B users originally homed on the MC pool will be failed back over.

When is this happening?  Tuesday, September 11 at 10:00 p.m. Approximate time for full functionally to return is 15-20 min, but it may take up to 2-3 hrs for all existing data to fully replicate and the pool to show as active.

Thursday, September 6, 2018

WCMS website content may have been lost – September 6

What is happening? Information added to WCMS websites on September 4 and September 5 may be lost. 

Why did this happen? Due to the MC power outage, databases in the MC data centre were shut down, leaving only EC2 databases available for the WCMS during the outage. Once the power outage was complete and services were beginning to be restored, a misconfiguration resulted in data being written to the databases that were previously turned off before replication was restored. When replication was restored this data was lost.

Tuesday, September 4, 2018

RESOLVED: Connect/Exchange issues - September 4

Update (as of 3 p.m.):

The databases have been balanced and the CPU usage has returned to normal on both servers. All Exchange activities should be operating normally again.

Thursday, August 23, 2018

Mozilla Firefox ESR version upgrade – August 23

What is happening? The following browser update will be made to Academic Support computers. All unmanaged versions of the software (below) on Academic Support computers will now be managed via a security group (AS-CM-software):

  • Mozilla Firefox 60.0.2esr deployed to AS-CM-MozillaFirefoxESR security group
Thursday, August 23, 2018

Library Course Reserves System users: Password change recommended – August 23

This notice is to highlight a recent computer security issue detected and actioned by the University’s Information Systems and Technology (IST) information security team.

A recent cybersecurity review revealed that the University of Waterloo Library’s Course Reserves System had been recording, to a log file, the WatIAM userid and password of those who had accessed the system. This includes over 1,000 individuals who used the tool in November of 2016, where their user name and passwords were made available on a public web server.

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