What happened? Network service for campus was severely degraded due to a hardware problem on the core router. The router remained online in its degraded state, preventing the redundant device from handling all routing. The issue has now been resolved and users should be able to access the network as expected.
When did this happen? Wednesday, June 13 from 10:00 p.m. to 7:30 a.m. Thursday, June 14
UPDATE: As of 4:00 p.m. on Friday, June 15:Some @uwaterloo.ca accounts are still being blacklisted. IST continues to work with the blacklisting sites to remove the block. Additional communication will be shared when the issue is resolved. We apologize for the inconvenience.
What is happening? Some @uwaterloo.ca email accounts were compromised, the result of which has caused @uwaterloo.ca to be blacklisted.
What is happening? IST has discovered that ARP denial of service protection is being triggered at an increased rate in some buildings. The issue has been observed in East Campus 1 (EC1), EC2, EC4, EC5, and Needles Hall and appears to be isolated to Windows 10 machines. Network Services is working with other IST teams to identify the source of the anomalous behaviour.
When is this happening? Issues began on Thursday, May 17 and are ongoing.
IST is pleased to announce the launch of the Two-factor Authentication (2FA) website. Powered by DUO, two-factor authentication adds an extra layer of security to university accounts. Verifying your identity using a second factor (such as your mobile device) prevents others from accessing your accounts, even if they know your password.
What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.
When is this happening? Wednesday, May 16 from 10:00 p.m. to 2:00 a.m. on Thursday, May 17.