Wednesday, May 16, 2018

NEW: Two-factor authentication website

IST is pleased to announce the launch of the Two-factor Authentication (2FA) website. Powered by DUO, two-factor authentication adds an extra layer of security to university accounts. Verifying your identity using a second factor (such as your mobile device) prevents others from accessing your accounts, even if they know your password.

Thursday, May 10, 2018

SharePoint maintenance – May 16

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both and services.

When is this happening? Wednesday, May 16  from 10:00 p.m. to 2:00 a.m. on Thursday, May 17. 

Wednesday, May 9, 2018

RESOLVED: unavailable

RESOLVED: The issue has been resolved and access to has been restored.

Questions or persisting issues? Please contact the IST Service Desk, or ext. 44357.

What is happening? An issue is preventing users from accessing After attempting to log in, users are returned with a “Permission denied” message indicating they authenticated, but do not have access to the resource.  

IST is investigating. Thank you for your patience.

Tuesday, May 8, 2018

Professional development with a twist: Building a Community of Practice

IST’s Portfolio Management Group (PMG) is excited to announce the launch of their new professional development series, Project and Portfolio Management Community of Practice (PPM CoP). These unique sessions offer participants an opportunity to learn more about key aspects of project and portfolio management while tying in often overlooked and unexpected facets of this work, such as planning and prioritization, key performance measurement, emotional intelligence, policies and trends, and organizational change management.

Friday, May 4, 2018

Changes to software purchasing impacting faculty and East Campus 2 service desk location

What is happening? Effective immediately, the following two changes to software purchasing will take effect:

Thursday, May 3, 2018

SharePoint upgrade - May 26

What is being done?  SharePoint is being upgraded from SharePoint 2013 to the new version, SharePoint 2016. 

Why is this being done? This is part of the normal IST upgrade and maintenance process. This upgrade will provide newer features and options available in SharePoint 2016 Server (Enterprise).

When is it being done?  Saturday, May 26 between 7:00 a.m. and 11:59 p.m. 

Wednesday, May 2, 2018

RESOLVED: Email delivery issues – April 27 and 28

RESOLVED: On May 2, IST contacted the users who were impacted by the April 27-28 email delivery issue and have identified and resolved the root cause of this issue.

Questions? Please contact the IST Service Desk, or ext. 44357.

What is happening? During the below timeframe there were issues that affected email delivery to accounts, or through Examples include:

Tuesday, May 1, 2018

New website: Student IT Services

IST is pleased to announce the launch of the Student IT Services website. Created specifically for Waterloo students, the site provides information on the IT services available to them in one convenient place. Students can quickly find information on the top used/requested IT services, explore IT support resources, and stay in the know regarding IT service news and events.

The Student IT Services site is available at

Friday, April 27, 2018

University of Waterloo Rogers Corporate Account Migration

Period of Possible impact: April 27- May 1, both dates inclusive

IST is in the process of changing cellular plans for all Rogers Corporate accounts. The new plans will take effect May 1st and will provide lower monthly pricing for data/voice plans and new flex roaming plans when travelling. During the migration period, April 27-May 1 inclusive, users may experience interruptions in service.

Data discontinuity

Thursday, April 26, 2018

Generic accounts missing department drive (R: drive)

What is happening?  IST has been made aware that some generic accounts are missing their R: drives as a result of the implementation of the new WatIAM system. This has caused issues for users of these accounts in retrieving or saving files.

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