IST is pleased to announce the launch of the Two-factor Authentication (2FA) website. Powered by DUO, two-factor authentication adds an extra layer of security to university accounts. Verifying your identity using a second factor (such as your mobile device) prevents others from accessing your accounts, even if they know your password.
What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.
When is this happening? Wednesday, May 16 from 10:00 p.m. to 2:00 a.m. on Thursday, May 17.
RESOLVED: The issue has been resolved and access to Lynda.com has been restored.
Questions or persisting issues? Please contact the IST Service Desk, email@example.com or ext. 44357.
What is happening? An issue is preventing users from accessing Lynda.com. After attempting to log in, users are returned with a “Permission denied” message indicating they authenticated, but do not have access to the resource.
IST is investigating. Thank you for your patience.
IST’s Portfolio Management Group (PMG) is excited to announce the launch of their new professional development series, Project and Portfolio ManagementCommunity of Practice (PPM CoP). These unique sessions offer participants an opportunity to learn more about key aspects of project and portfolio management while tying in often overlooked and unexpected facets of this work, such as planning and prioritization, key performance measurement, emotional intelligence, policies and trends, and organizational change management.
IST is pleased to announce the launch of the Student IT Services website. Created specifically for Waterloo students, the site provides information on the IT services available to them in one convenient place. Students can quickly find information on the top used/requested IT services, explore IT support resources, and stay in the know regarding IT service news and events.
Period of Possible impact: April 27- May 1, both dates inclusive
IST is in the process of changing cellular plans for all Rogers Corporate accounts. The new plans will take effect May 1st and will provide lower monthly pricing for data/voice plans and new flex roaming plans when travelling. During the migration period, April 27-May 1 inclusive, users may experience interruptions in service.
What is happening? IST has been made aware that some generic accounts are missing their R: drives as a result of the implementation of the new WatIAM system. This has caused issues for users of these accounts in retrieving or saving files.