Protection against data loss or corruption.
Efficiently sending email to large numbers of recipients.
For your large-scale storage needs.


Purchasing and deploying computing hardware in IST machine rooms.
Arrange conference calls with participants from around the world.
Wiki software supporting group collaboration with many useful plugins.
Expert guidance to help your projects.


Structuring your data for querying and reporting.
Scheduled renewal and refresh of University-owned workstations.
Custom development services provided by IST.
Storing documents for future benefit.
Managing domain names and IP addresses for computers on the campus network.


Central e-commerce solution (built on Shopify).
Wireless access on-campus.
IST will design and install electronic access infrastructure to meet the security needs of the space.
Maintaining classroom technology to help you teach.
Helping you prepare your e-thesis.
Protecting your computer against threats and viruses.
Enterprise Architecture (EA) provides support, guidance, and expertise to IT programs and projects.
Equipment and setup for events.
Helping you process exams and survey results.


Faculty, staff, and graduate student email and calendar.
For electronic and traditional faxing.
Transfer files from one person to another using a web interface.
Determining the cause and providing resolution for IT security compromises.


Sponsored wireless access for University of Waterloo guests.  


Providing reliable databases for your use.
Providing managed server environments to host your applications and services.


Business application development and support.
Connecting the University with the world.
Installation of intrusion detection systems, including motion sensors, glass breaks, vibration senors, door contacts and keypads.
Soliciting IT ideas and needs and assessing them for feasibility.
Helping you in-person or online with a variety of computing tasks and problems.
The IST Webstore provides access to site-licensed software funded through cost recovery. Access to software requires a valid internal account number.
Fully-featured Windows workstation management service.
IT training courses with an general focus.
IT seminars - all staff are welcome.
Lending you presentation technology.


An issue tracking software that provides bug tracking, issue tracking, and project management functions.


Full-disk encryption of your University-owned laptop.
LDAP directory information about UWaterloo members.
Thousands of free online courses for your use.
Analysing log traffic to detect and correct anomalies.


Helping you with Mac products.
Creating professional media content for instructional and media needs.
Instructional media to assist your teaching efforts.
A cloud-based service for faculty, staff, graduate, and undergraduate students.
A secure video sharing service.
A secure enterprise messaging system. 
Ordering a University-purchased mobile device.
Configuring and troubleshooting your mobile device for use on-campus.


Replicate your critical NetApp data.
Helping to prevent malicious users from accessing your computers.
Windows domain management and directory services.


Providing easy access to institutional data to write your own applications.
Helping IT administrators manage network segments.


Learn to identify and avoid falling for phishing scams.
Delivering relevant, up-to-date information to students.
Creating technology-enabled spaces.
Helping you meet your printing needs.
Helping you achieve your goals through the skilled application of program management principles.
Rooms and equipment to help your projects.
Helping assess the health of your projects and programs.
Helping you achieve your goals through the skilled application of project management principles.
Helping grow and strengthen your project management knowledge.


Provided by means of Qualtrics Insight Platform - a powerful enterprise-class survey system.


Providing insight into IST's ongoing project and portfolio efforts.
Your gateway to receiving IST support.


Obtain digital scans of physical documents.
Assess various elements of your IT security posture.
Helping your applications become highly-available and reliable.
Microsoft Sharepoint collaboration environment.
IT training courses with an academic focus.
Instant messaging, desktop sharing, conferencing, Voice over IP (VoIP) and video calling.
Licensed applications for purchase and download by faculty and staff.
Licensed applications for purchase and download by students.
Installation of ethernet or fibre optic cabling.
Undergraduate student email provided by Microsoft Office 365. Graduate student email provided by Exchange (Connect).
Short-term laptop loans for students. 
In-classroom electronic polling system.


Providing your department telecommunications billing reports.
Personnel and departmental directories.
Managing a variety of telephone activities.
Detecting text matching and helping identify plagiarism.
Detecting text matching and helping identify plagiarism.
Public-key cryptography securing data transmission and communications.
Booking computer labs that help to facilitate learning and growth.
Two-factor authentication (2FA) provides better protection against hackers stealing your password.


Personal websites for Waterloo faculty and researchers.


Helping you manage and track code in your development projects.
See and hear your colleagues over a video link.
With consultation and approval from Police Services, IST will design and install cameras for the purpose of video surveillance.
Obtain a virtualized desktop environment for testing purposes.
Connect securely to the Waterloo network from a remote location.
Helping you identify and resolve vulnerabilities on your computing systems.


The Waterloo Content Management System (WCMS) is the centrally supported website creation and maintenance tool at the University.
Provided by the WCMS team in IST - WCMS Web Forms are secure, on-campus forms included with your WCMS website.
UWaterloo's primary online learning environment.
Store, sort, and share digital image files.
University identity management service.
Campus emergency preparedness and personal safety app.
Helping to ensure your web content is accessible to all visitors.
Collaborate over the web using Adobe Connect or Cisco WebEx.
Information to help you create/maintain your website.
Web voting is used for official University online voting only. It provides counting and access control for online votes.
Active Directory Federation Service (ADFS) is the recommended web-based central authentication service.
The wired network that spans the University.
The wireless network that spans the University.