IST service desk
Service desk information East Campus 2 - Foyer helpdesk@uwaterloo.ca
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A
Business application development and support.
Lending you AV technology.
B
Protection against data loss or corruption.
Efficiently sending email to large numbers of recipients.
For your large-scale storage needs.
C
Web-based central authentication service.
Arrange conference calls with participants from around the world.
Wiki software supporting group collaboration with many useful plugins.
Expert guidance to help your projects.
D
Structuring your data for querying and reporting.
Professional database management.
Scheduled renewal and refresh of University-owned workstations.
Storing documents for future benefit.
Managing domain names and IP addresses for computers on the campus network.
E
Wireless access on-campus.
Maintaining classroom technology to help you teach.
Helping you prepare your e-thesis.
Protecting your computer against threats and viruses.
Equipment and setup for events.
Helping you process exams and survey results.
F
Faculty, staff, and graduate student email and calendar provided by Exchange (Connect).
For electronic and traditional faxing.
Monitoring and controlling network traffic for central UWaterloo computing systems.
Determining the cause and providing resolution for IT security compromises.
G
Providing easy searchable access to UWaterloo's web content.
H
Providing reliable databases for your use.
Providing managed server environments to host your applications and services.
I
Connecting the University with the world.
Helping you in-person or online with a variety of computing tasks and problems.
The IST Webstore provides access to site-licensed software funded through cost recovery. Access to software requires a valid internal account number.
Fully-featured Windows workstation management service.
Assistance with IT annual planning exercises.
Soliciting IT ideas and needs and assessing them for feasibility.
Helping to make your IT processes more efficient and effective.
IT seminars - all staff are welcome.
Aligning IT work with institutional priorities.
J
An issue tracking software that provides bug tracking, issue tracking, and project management functions.
L
Full-disk encryption of your University-owned laptop.
LDAP directory information about UWaterloo members.
UWaterloo's primary online learning environment.
Analysing log traffic to detect and correct anomalies.
Thousands of free online courses for your use.
M
Helping you with Mac products.
A secure enterprise messaging system.
Instructional media to assist your teaching efforts.
Creating professional media content for instructional and media needs.
Training for Microsoft products.
A cloud-based service for faculty, staff, graduate, and undergraduate students.
Ordering a University-purchased mobile device.
Configuring and troubleshooting your mobile device for use on-campus.
N
Sponsored wireless access for UWaterloo guests.
Replicate your critical NetApp data.
Providing space for your department to store files.
Tracking the health of the campus network.
Helping to prevent malicious users from accessing your computers.
Windows domain management and directory services.
O
Providing easy access to institutional data to write your own applications.
Helping IT administrators manage network segments.
P
Delivering relevant, up-to-date information to students.
Designing and maintaining the facilities that house IST servers.
Creating technology-enabled spaces.
Helping you meet your printing needs.
Helping you achieve your goals through the skilled application of program management principles.
Rooms and equipment to help your projects.
Helping assess the health of your projects and programs.
Helping you achieve your goals through the skilled application of project management principles.
Helping grow and strengthen your project management knowledge.
Q
Provided by means of Qualtrics Insight Platform - a powerful enterprise-class survey system.
R
Providing insight into IST's ongoing project and portfolio efforts.
Your gateway to receiving IST support.
S
Obtain digital scans of physical documents.
Assisting you with scientific software.
Assess various elements of your IT security posture.
Transfer files from one person to another using a web interface.
Helping your applications become highly-available and reliable.
Tracking the health of IST servers.
Ensuring IT services are delivered to agreed targets.
Microsoft Sharepoint collaboration environment.
IT training courses with an academic focus.
IT training courses with an general focus.
Instant messaging, desktop sharing, conferencing, Voice over IP (VoIP) and video calling.
Licensed applications for purchase and download by faculty and staff.
Licensed applications for purchase and download by students.
Undergraduate student email provided by Microsoft Office 365.
Graduate student email provided by Exchange (Connect).
In-classroom electronic polling system.
T
Providing your department telecommunications billing reports.
Personnel and departmental directories.
Managing a variety of telephone activities.
Detecting text matching and helping identify plagiarism.
Detecting text matching and helping identify plagiarism.
Public-key cryptography securing data transmission and communications.
Booking computer labs that help to facilitate learning and growth.
U
Personal websites for Waterloo faculty and researchers.
V
Helping you manage and track code in your development projects.
See and hear your colleagues over a video link.
Obtain a virtualized desktop environment for testing purposes.
Connect securely to the UWaterloo network from a remote location.
Helping you identify and resolve vulnerabilities on your computing systems.
W
The Waterloo Content Management System (WCMS) is the centrally supported website creation and maintenance tool at the university.
Provided by the WCMS team in IST - powerful web form functionality on your WCMS website.
Store, sort, and share digital image files.
University identity management service.
Campus emergency preparedness and personal safety app.
Helping to ensure your web content is accessible to all visitors.
Collaborate over the web using Adobe Connect.
Information to help you develop for the web.
Providing a secure and reliable means of online voting.
The wired network that spans the University.
The wireless network that spans the University.