All Services

B

Backup and data restoration

Protection against data loss or corruption.
Bulk mailing

Efficiently sending email to large numbers of recipients.
Bulk storage purchasing

For your large-scale storage needs.

C

Co-location

Purchasing and deploying computing hardware in IST machine rooms.
Conference calling

Arrange conference calls with participants from around the world.
Confluence

Wiki software supporting group collaboration with many useful plugins.
Consulting and mentoring

Expert guidance to help your projects.

D

Data reporting and analytics

Structuring your data for querying and reporting.
Desktop rollover program

Scheduled renewal and refresh of University-owned workstations.
Development services and support

Custom development services provided by IST.
Document storage and retrieval

Storing documents for future benefit.
Domain name and IP management

Managing domain names and IP addresses for computers on the campus network.

E

E-commerce

Central e-commerce solution (built on Shopify).
Eduroam

Wireless access on-campus.
Electronic access control

IST will design and install electronic access infrastructure to meet the security needs of the space.
Electronic classrooms

Maintaining classroom technology to help you teach.
Electronic thesis preparation and submission support

Helping you prepare your e-thesis.
Email Threat Protection

An email security gateway product used to detect SPAM and other email threats.
Endpoint protection

Protecting your computer against threats and viruses.
Enterprise Architecture

Enterprise Architecture (EA) provides support, guidance, and expertise to IT programs and projects.
Event support

Equipment and setup for events.
Exam/survey processing

Helping you process exams and survey results.

F

Faculty and staff email

Faculty, staff, and graduate student email and calendar.
Fax services

For electronic and traditional faxing.
File sharing

Transfer files from one person to another using a web interface.
Forensic examinations

Determining the cause and providing resolution for IT security compromises.

G

Grouper

Access definition tool
Guest Wi-Fi network

Sponsored wireless access for University of Waterloo guests.

H

Hosted databases

Providing reliable databases for your use.
Hosted virtual servers

Providing managed server environments to host your applications and services.

I

Information Systems implementation and support

Business application development and support.
Internet access

Connecting the University with the world.
Intrusion detection systems (alarms)

Installation of intrusion detection systems, including motion sensors, glass breaks, vibration senors, door contacts and keypads.
IST project intake

Soliciting IT ideas and needs and assessing them for feasibility.
IST Service Desks

Helping you in-person or online with a variety of computing tasks and problems.
IST Webstore

The IST Webstore provides access to site-licensed software funded through cost recovery. Access to software requires a valid internal account number.
IST-managed workstations

Fully-featured Windows workstation management service.
IT Professional Development (ITPD) courses

IT training courses with an general focus.
IT Professional Development Advisory Group (PDAG) seminars

IT seminars - all staff are welcome.
ITMS Equipment Loans

Lending you presentation technology.

J

Jira

An issue tracking software that provides bug tracking, issue tracking, and project management functions.

L

Laptop encryption

Full-disk encryption of your University-owned laptop.
LDAP

LDAP directory information about UWaterloo members.
LinkedIn Learning

Thousands of free online courses for your use.
Log aggregation and analysis

Analysing log traffic to detect and correct anomalies.

M

Mac support services

Helping you with Mac products.
Media Production Services

Creating professional media content for instructional and media needs.
Media Resources library

Instructional media to assist your teaching efforts.
Microsoft Office 365 Education

A cloud-based service for faculty, staff, graduate, and undergraduate students.
Microsoft Stream

A secure video sharing service.
Microsoft Teams

A secure enterprise messaging system.
Mobile device acquisition

Ordering a University-purchased mobile device.
Mobile device support

Configuring and troubleshooting your mobile device for use on-campus.

N

NetApp snapmirroring

Replicate your critical NetApp data.
Network security monitoring

Helping to prevent malicious users from accessing your computers.
Nexus

Windows domain management and directory services.

O

Open Data

Providing easy access to institutional data to write your own applications.
Open Network Administrator (ONA)

Helping IT administrators manage network segments.

P

Phishing simulation

Learn to identify and avoid falling for phishing scams.
Portal

Delivering relevant, up-to-date information to students.
Presentation environments

Creating technology-enabled spaces.
Printing

Helping you meet your printing needs.
Program management

Helping you achieve your goals through the skilled application of program management principles.
Project facilities and equipment

Rooms and equipment to help your projects.
Project health checks

Helping assess the health of your projects and programs.
Project management

Helping you achieve your goals through the skilled application of project management principles.
Project management reporting, metrics, and analytics

Providing insight into IST's ongoing project and portfolio efforts.
Project training, education, and collaboration

Helping grow and strengthen your project management knowledge.

Q

Qualtrics Online Surveys

Provided by means of Qualtrics Insight Platform - a powerful enterprise-class survey system.

R

Request Tracker (RT) system

Your gateway to receiving IST support.

S

Scanning

Obtain digital scans of physical documents.
Security assessments

Assess various elements of your IT security posture.
Server load balancing

Helping your applications become highly-available and reliable.
SharePoint

Microsoft Sharepoint collaboration environment.
Skills for the Academic e-Workplace (SAW) courses

IT training courses with an academic focus.
Skype for Business

Instant messaging, desktop sharing, conferencing, Voice over IP (VoIP) and video calling.
Software for faculty and staff

Licenced applications for purchase and download by faculty and staff.
Software for students

Licensed applications for purchase and download by students.
SSH Authman

A secure, centralized repository for public keys used for Secure Shell authentication.
Structured cable

Installation of ethernet or fibre optic cabling.
Student email

Undergraduate and graduate student email provided by Microsoft Office 365.
Student Laptop Loan Program

Short-term laptop loans for students.
Student response systems

In-classroom electronic polling system.

T

Telecommunications monthly billing

Providing your department telecommunications billing reports.
Telephone directory services

Personnel and departmental directories.
Telephone installation, changes, and features

Managing a variety of telephone activities.
Text matching tool for grad students

Detecting text matching and helping identify plagiarism.
Text matching tool for instructors

Detecting text matching and helping identify plagiarism.
TLS/SSL certificate management

Public-key cryptography securing data transmission and communications.
Training labs

Booking computer labs that help to facilitate learning and growth.
Two-factor authentication

Two-factor authentication (2FA) provides better protection against hackers stealing your password.

U

UWaterloo Scholar

Personal websites for Waterloo faculty and researchers.

V

Version control

Helping you manage and track code in your development projects.
Video conferencing

See and hear your colleagues over a video link.
Video surveillance (cameras)

With consultation and approval from Police Services, IST will design and install cameras for the purpose of video surveillance.
Virtual Desktop Infrastructure (VDI)

Obtain a virtualized desktop environment for testing purposes.
Virtual Private Network (VPN)

Connect securely to the Waterloo network from a remote location.
Vulnerability scanning

Helping you identify and resolve vulnerabilities on your computing systems.

W

Waterloo Content Management System (WCMS)

The Waterloo Content Management System (WCMS) is the centrally supported website creation and maintenance tool at the University.
Waterloo Content Management System (WCMS) Web Forms

Provided by the WCMS team in IST - WCMS Web Forms are secure, on-campus forms included with your WCMS website.
Waterloo LEARN

UWaterloo's primary online learning environment.
Waterloo Photos

Store, sort, and share digital image files.
WatIAM

University identity management service.
WatSAFE

Campus emergency preparedness and personal safety app.
Web accessibility consulting

Helping to ensure your web content is accessible to all visitors.
Web conferencing

Collaborate over the web using Adobe Connect or Cisco WebEx.
Web courses and resources

Information to help you create/maintain your website.
Web voting

Web voting is used for official University online voting only. It provides counting and access control for online votes.
Web-based central authentication

Active Directory Federation Service (ADFS) is the recommended web-based central authentication service.
Windows Virtual Desktop (WVD)

A Microsoft Azure-based system for virtualizing operating systems, providing virtualized desktops and applications in the cloud.
Wired network

The wired network that spans the University.
Wireless network

The wireless network that spans the University.

All Services

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