Services for Faculty

Desktop and Portable Computing

Wireless access on-campus.
The IST Webstore provides access to site-licensed software funded through cost recovery. Access to software requires a valid internal account number.
Helping you with Mac products.
Configuring and troubleshooting your mobile device for use on-campus.
Sponsored wireless access for UWaterloo guests.
Helping you meet your printing needs.
Licensed applications for purchase and download by faculty and staff.
Connect securely to the Waterloo network from a remote location.

Communication, Collaboration, and Web

Arrange conference calls with participants from around the world.
Wiki software supporting group collaboration with many useful plugins.
Faculty, staff, and graduate student email and calendar provided by Exchange (Connect).
For electronic and traditional faxing.
Transfer files from one person to another using a web interface.
An issue tracking software that provides bug tracking, issue tracking, and project management functions.
A cloud-based service for faculty, staff, graduate, and undergraduate students.
A secure enterprise messaging system. 
Ordering a University-purchased mobile device.
Providing easy access to institutional data to write your own applications.
Provided by means of Qualtrics Insight Platform - a powerful enterprise-class survey system.
Microsoft Sharepoint collaboration environment.
Instant messaging, desktop sharing, conferencing, Voice over IP (VoIP) and video calling.
Providing your department telecommunications billing reports.
Personnel and departmental directories.
Managing a variety of telephone activities.
Personal websites for Waterloo faculty and researchers.
Helping you manage and track code in your development projects.
See and hear your colleagues over a video link.
The Waterloo Content Management System (WCMS) is the centrally supported website creation and maintenance tool at the University.
Provided by the WCMS team in IST  - powerful web form functionality on your WCMS website.
Campus emergency preparedness and personal safety app.
Helping to ensure your web content is accessible to all visitors.
Collaborate over the web using Adobe Connect or Cisco WebEx.
Providing a secure and reliable means of online voting.


Protecting your computer against threats and viruses.
Determining the cause and providing resolution for IT security compromises.
Two-factor authentication (2FA) provides better protection against hackers stealing your password.
Helping you identify and resolve vulnerabilities on your computing systems.
University identity management service.
Active Directory Federation Service (ADFS) is the recommended web-based central authentication service.

Teaching, Learning, and Research

Maintaining classroom technology to help you teach.
Lending you presentation technology.
Instructional media to assist your teaching efforts.
Creating professional media content for instructional and media needs.
Creating technology-enabled spaces.
In-classroom electronic polling system.
Detecting text matching and helping identify plagiarism.
Detecting text matching and helping identify plagiarism.
UWaterloo's primary online learning environment.


Protection against data loss or corruption.
For your large-scale storage needs.
Purchasing and deploying computing hardware in IST machine rooms.
Managing domain names and IP addresses for computers on the campus network.
Providing reliable databases for your use.
Providing managed server environments to host your applications and services.

Professional Services

Storing documents for future benefit.
Helping you process exams and survey results.
Helping you in-person or online with a variety of computing tasks and problems.
Soliciting IT ideas and needs and assessing them for feasibility.
IT seminars - all staff are welcome.
Thousands of free online courses for your use.
Helping grow and strengthen your project management knowledge.
Your gateway to receiving IST support.
Obtain digital scans of physical documents.
IT training courses with an academic focus.
IT training courses with an general focus.
Booking computer labs that help to facilitate learning and growth.
Information to help you create/maintain your website.