Faculty, staff, and graduate students are encouraged to use Connect (Exchange) for both email and electronic calendaring. The Exchange server offers electronic mail, contacts and tasks as well as support for BlackBerry and web-based access. Exchange calendar is the booking and scheduling system used at the University of Waterloo.
Faculty, staff, and graduate students
First, check to see if you have a Connect account.
- Try logging into OWA (connect.uwaterloo.ca) with your WatIAM credentials
- Cannot log in? Then you do not have an account
See Exchange (Connect) email FAQ for more information.
Accounts will be created for new/incoming graduate students each term. Following matriculation (student will receive confirmed date), email correspondence from the University will be sent to this new Connect account.
Connect and Office 365
If you were a University of Waterloo undergraduate student, email sent to your Office 365 account can be forwarded to your Connect account by creating an inbox rule.
Accessing your Connect account
Log in to your Connect account (connect.uwaterloo.ca) with your WatIAM credentials.
Receive email to Connect account
To start receiving email at this account, ensure that your WatIAM email forward field is set to firstname.lastname@example.org.
Note: There is a sending limit on Connect of 1000 emails per 24 hour period
About Connect email and Outlook
- Working with shared Mailboxes
- Setup exchange account in Outlook 2013/16
- Configure Outlook 2011 (Mac)
- Configure Outlook 2016 (Mac)
- Connect your mobile device with Exchange email
- Configure Windows 10 mail
- Configure Mac Mail
- Other client configurations
- Exchange (Connect) email FAQ
- Outlook FAQ
- Exchange calendar - the official shared calendar service at uWaterloo
- Outlook Web App (OWA) for Exchange
Exchange calendar is the booking and scheduling system used at the University of Waterloo. Using Outlook or the Outlook Web App click on the calendar button to access your calendar.
Friendly email addresses
Rather than using your WatIAM userid as your email address, you have the option of creating a friendly email address (e.g. email@example.com).
Security and passwords
Computing support representatives
- Submit a Request Tracker (RT) ticket to firstname.lastname@example.org. Please note if the request is of an urgent nature (less than a day).
- Include the department or faculty, full familiar name and WatIAM userid of all users requiring new account(s).
Example: IST Albert Einstein aeinstei
Exchange documentation from the faculties
Requesting a generic email
- Generic email addresses are setup to receive email's addressed to a department or faculty. If electronic mail to a generic email address needs to reside in its own mailbox, then a generic email address can be created by sending email to email@example.com.
- Addresses must clearly identify the organization unit within the University that is responsible for the generic email address. Because of the 8 character userid limit on some systems, friendly email addresses can be used to better identify who owns the generic account.
- Generic/friendly email addresses should contain the faculty/department name, and if the account is a position, it should be followed by a period, followed by position. Some examples include pharmacy.director, computerscience.director, gradstudies.info, housing.
- Any request for a generic email address that does not comply with these rules must be approved by CTSC.