Some people create a friendly email address because is it easy to remember, and quite simply friendlier that what you may have in place for your email address.

The friendly email address is implemented in WatIAM, the campus Identity and Access Management system. This is where both your friendly email address and your delivery address are set. In technical terms, for those that are interested, you would be setting the “mail” attribute of uwldap to your friendly email address and the “mailRoutingAddress” attribute of uwldap to your delivery address.

Here are some things you should know about a friendly email address:

  • A friendly email address is a part of your uWaterloo identity.
  • Creating a friendly email address is optional.
  • A friendly email address may help people remember your email address, and better identify who an email is from.
  • If you send emails to mailman lists that are moderated, your email may be held for approval as it is coming from a different email address. The administrator of the mailman group will have to approve your email, and can indicate to always approve it from your new identity.
  • If you send emails to mailman lists that are not moderated and are set up to accept only email from members, you will need an administrator of that list to change your existing email address to your friendly email address.
  • If someone has whitelisted your email address, they will need to do the same for your friendly address.
  • If you create a friendly email address and you are a connect user, it may take up to 30 minutes for connect to recognize your new friendly email address, caused by the delay with connect synchronizing with uwldap. If you decide to remove your friendly email address and you are a connect user, it may take up to 30 minutes to remove it from the system, caused by the delay with connect synchronizing with uwldap. Clients also need to update their From: address again on their email client, if they decide to back out. Anyone you’ve emailed will receive an “Unknown User” error if they respond to messages sent out under your friendly email address if you decide to remove it.
  • Friendly emails are not case sensitive (e.g. Jane.Doe is the same as jane.doe).
  • If you remove a friendly email address, it will not be available for 5 years. In exceptional circumstances, a WatIAM administrator can reclaim it for you.
  • All individuals are provided with a fixed set of choices from friendly email address, based on your name, familiar name, initials and surname.
  • If you choose a friendly address, the old long/short uid options @uwaterloo.ca (which is all we have now) continue to work.

Instructions to create a friendly email address

  1. You can select a 'friendly' email address by updating your profile in WatIAM.
  2. Once you sign in, select "Manage Familiar Name".
  3. You can change choose your "familiar name" to whatever you would like as shown below:Display Name
  4. Select “Submit” to save your “Familiar Name”. 
  5. Select "Manage Email Settings" 
  6. Select your friendly email address, and select “Submit”.Friendly email

Note:
Anyone who uses an IMAP client program to a Unix hosted email server will set their own From: address. Outlook users who use the connect system will get the value filled in automatically for them. Outlook users on other systems will still need to set the From: address somewhere.