IST-managed workstations

IST offers a fully-managed Windows workstation environment for academic support departments, and second-level support for University-owned laptops and workstations, including desktop application management, etc.

Who can use this service:

  • Staff

How to request this service:

Submit a request to rt-ist-workstations@rt.uwaterloo.ca

For Hoover server and workstation backups, submit an IST backup request form.

Average length of time to complete request:

Workstation troubleshooting and re-imaging in Academic Support areas can be performed within one business day (two days if diagnostic testing is required).

Support for this service:

Pricing/Cost:

There is no cost for managing workstations, but the purchase of new workstations may incur costs. See the Desktop Rollover program service for more info.

Training and documentation:

Tags:

Location:

EC2 - East Campus 2
200 University Ave West
Canada