All physical locations of the IST service desks will be closed starting Monday, March 16 at 12 p.m. until further notice. The desks will continue operating remotely and staff can be reached via phone, email or live chat during regular business hours (Monday-Friday 8:30 am - 8:30 pm, Saturday-Sunday 12:30 pm - 8:30 pm). 

Phone: 519-888-4567, ext. 44357
Email: helpdesk@uwaterloo.ca
Live chat: Click to start a new live chat session

There are several locations for getting IT help through the central Information Systems & Technology department.

map markerDana Porter Service Desk (DP Library) 

 

​Services provided at these locations include:

  • PC hardware and software troubleshooting
  • Software installation
  • Malware removal
  • WatIAM troubleshooting
  • Network troubleshooting
  • Email configuration and setup

For additional resources see the IST Knowledge Base.

Who can use this service:

  • Students
  • Faculty
  • Staff

Support for this service:

Contact the IST Service Desk:

Pricing/Cost:

No cost.