Service Desk - Dana Porter Library

All IST service desks will be closed from December 22, 2018 to January 1, 2019. Please read the holiday hours news item for details on when service desks will re-open.

Location: Dana Porter (DP) Library: across from Browsers Café.

Monday - Friday: 8:30 a.m. - 8:30 p.m. 
Saturday - Sunday: 12:30 p.m. - 8:30 p.m.

Email dptechhelp@uwaterloo.ca or call 519-888-4567 ext. 48961

Services

Virus removal

  • removal of various forms of trojans, malware, viruses, spyware and rootkits
  • removal of unnecessary software and optimizing the computer's speed

Networking help

  • wireless connectivity
    • Need help connecting your notebook or other devices to the campus wireless networks? We support popular operating systems: Windows, OS X, and Linux; and popular smartphone / tablet platforms such as BlackBerry, iOS, Android, and Windows Phone devices.
    • Please note that some older devices lack the required network settings and as a result can't connect to the Eduroam network. We can help you determine which connection is most compatible with your device.
  • wired connectivity
  • networking feedback - always welcome!
    • If you encounter a wireless problem in any campus building, come and let us know. We work closely with the Network Services staff and can report your experience.

Hardware and software troubleshooting

  • We can troubleshoot problems with hardware and software on your computer including Malware and virus removal, wireless connection issues, general configuration and setup.
  • We can help you repair/reinstall/remove your operating system (Windows, OS X, Linux). Dual booting and Virtual operating systems support is also available.

Software installation

  • The University provides students with software for use on their computers. We can help install this software.

WatIAM support

  • Having issues with your WatIAM credentials? These issues can cause problems logging on to campus networks and systems (Quest, Learn, JobMine etc.).
  • If you are unable to login to WatIAM or on campus networks, you can get your WatIAM password reset.
  • Please note that you will be required to present your WatCard or valid photo ID to get your WatIAM account password reset.