1. I want to create my email account
  2. Where can I use computers on campus?
  3. What software can I get for free or at a reduced cost?
  4. Can you help diagnose what’s wrong with my machine? Can you save my data?
  5. I have a hardware problem with my personal machine
  6. How can I print on campus?
  7. How can I scan a document on campus?
  8. I can no longer log into the wireless network/I received an email saying my computer might be infected

  1. I want to create my email account
    New undergraduate students (arriving fall 2016) received Microsoft Office 365 email accounts. See Getting started with Office 365 for more information. All graduate students can use the Exchange (Connect) email service. General information about email on campus is available on the email resource page.

  2. Where can I use computers on campus?
    Most computing labs on campus are Nexus labs. You can log into any Nexus computer using your University of Waterloo Identity and Access Management (WatIAM) user ID (also used for Quest, LEARN, MyHRinfo, etc).

  3. What software can I get for free or at a reduced cost?
    Freely distributable software for the University of Waterloo community is available through our Software Depot.
    Microsoft software is handled through the Microsoft Developer Network Academic Alliance (MSDN-AA) website. Installation files may be downloaded or ordered on disk while obtaining the free-of-charge licenses through MSDN, or may be borrowed from the IST Service Desk.
    A subset of the non-Microsoft software licensed on campus is available to students at reduced costs at the IST Service Desk.

    There are also public computing stations in the libraries which do not require a login, but can only save your data to a disk you provide.

  4. Can you help diagnose what’s wrong with my machine? Can you save my data?
    If you suspect your computer is infected, would like to back up or recover your files, or need to reinstall your operating system, you can visit the IST Service Desk if you require assistance.
    Our services cost $30.00 and the first 30 minutes are free. Your faculty service desk may also be able to offer assistance.
    See below for details of our hardware repair services.

  5. I have a hardware problem with my personal machine
    The Information Systems & Technology (IST) hardware shop can repair many PC brand computers. They offer warranty repairs for IBM/Lenovo machines. Contact the IST Service Desk for costs.

    Campustech offers reduced student rates on certain software.
  6. How can I print on campus?
    You can read about the several choices for printing on campus on our printing information web page.
  7. How can I scan a document on campus?
    There a several locations on campus that provide scanning services. For a full list of these locations see our scanning services page.
  8. I can no longer log into the wireless network/I received an email saying my computer might be infected.
    If you receive an email message saying your access privileges have been suspended, or the authentication page gives you an error regarding system patches or unauthorized use, follow our directions to understand why, and how to regain access.

Can't connect for other reasons? Contact the IST Service Desk for assistance.