Location: Village 1 Residence

Monday - Friday: 8:30 am - 8:30 pm
Saturday - Sunday: 12:30 pm - 8:30 pm

Email reshelp@uwaterloo.ca, or call 519-888-4567 ext. 33538


Virus removal

  • removal of various forms of trojans, malware, viruses, spyware and rootkits.
  • removal of unnecessary software and optimizing the computer's speed.

Networking help

  • wireless connectivity
    • Need help connecting your notebook or other devices to the campus wireless networks? We support popular operating systems: Windows, OS X, and Linux; and popular smartphone / tablet platforms such as BlackBerry, iOS, Android, and Windows Phone devices.
    • Please note that some older devices lack the required network settings and as a result can't connect to the Eduroam network. We can help you determine which connection is most compatible with your device.
  • wired connectivity
  • networking feedback - always welcome!
    • If you encounter a wireless problem in any campus building, come and let us know. We work closely with the Network Services staff and can report your experience.

Hardware and software troubleshooting

  • We can troubleshoot problems with hardware and software on your computer including Malware and virus removal, wireless connection issues, general configuration and setup.
  • We can help you repair/reinstall/remove your operating system (Windows, OS X, Linux). Dual booting and Virtual operating systems support is also available.

Software installation

  • The University provides students with software for use on their computers. We can help install this software, including Symantec EndPoint Antivirus.

WatIAM support

  • Having issues with your WatIAM credentials? These issues can cause problems logging on to campus networks and systems (Quest, Learn, JobMine etc.).
  • If you are unable to login to WatIAM or on campus networks, you can get your WatIAM password reset.
  • Please note that you will be required to present your WatCard or valid photo ID to get your WatIAM account password reset.