The Request Tracker (RT) system is used to report problems to, or request services from, various groups within IST, and some other departments/faculties.
Each request that is submitted results in the creation of a request ticket. This ticket contains a number of attributes including a unique request/ticket number that is used to track the progress of the request.
Please check the IST News for the latest information about service changes and outages before submitting your report/request.
Who can use this service:
- Students
- Faculty
- Staff
How to request this service:
Contact​ request@uwaterloo.ca from your @uwaterloo.ca email address (the system does not accept email from outside addresses), or submit a form.
Support for this service:
Information for request ticket solvers
Contact rt@uwaterloo.ca for support.
Service category:
Pricing/Cost:
No cost.
