Request Tracker (RT) system

About this service

The Request Tracker (RT) system is used to report problems to, or request services from, various groups within IST, and some other departments/faculties.

Each request that is submitted results in the creation of a request ticket. This ticket contains a number of attributes including a unique request/ticket number that is used to track the progress of the request.

Please check the IST News for the latest information about service changes and outages before submitting your report/request.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

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