Request Tracker (RT) system

The Request Tracker (RT) system is used to report problems to, or request services from, various groups within IST, and some other departments/faculties.

Each request that is submitted results in the creation of a request ticket. This ticket contains a number of attributes including a unique request/ticket number that is used to track the progress of the request.

Please check the IST News for the latest information about service changes and outages before submitting your report/request.

Who can use this service: 
  • Students
  • Faculty
  • Staff
How to request this service: 

Contact​ request@uwaterloo.ca from your @uwaterloo.ca email address (the system does not accept email from outside addresses), or submit a form.

Pricing/Cost: 

No cost.