Microsoft Skype for Business is an enterprise unified communications tool that provides services such as Instant Messaging, presence, online collaboration, desktop sharing, and voice and video communication.

Skype Phone installation requests require 7 days notice in order to be processed on the requested date.

Who can use this service:

  • Instructors
  • Faculty
  • Researchers
  • Staff

How to request this service:

​Faculty, staff and graduate students:

All faculty, staff and graduate accounts are automatically activated with the basic Skype for Business license, on a nightly basis.  If you are unable to sign in please contact the IST Service Desk for support. 

Undergraduate students:

Skype for Business accounts hosted within the on-premise system are not available to undergraduate students. Undergraduate students are encouraged to use Skype for Business with their Office 365 accounts or the public consumer version of Skype.

Our Skype for Business environment is Federated with the Office 365 student tenant and Skype consumer, so you have the ability to communicate via Instant Message and Voice with University Skype for Business contacts.

Average length of time to complete request:

All new accounts are activated nightly upon confirming an active NEXUS\WatIAM account. This process may take up to 24 hours depending on when you activated your account.

Support for this service:

Skype for Business users:

Using Skype for Business

Area IT support staff:

Contact the IST Service Desk

Note: Because of the variances in hardware, and connectivity, IST and local computing representatives can only support the Skype for Business mobile apps and voice and video components of the system on a best-efforts basis. You may use it at your discretion, and while IST will exercise all support options available, IST cannot guarantee resolution of any issues experienced as a result of using these features.


No cost for basic Skype for Business accounts.

Enterprise Voice (EV) accounts are $15.50/month for each device provided by IST (EV accounts are activated at IST's discretion).


EC2 - East Campus 2
200 University Ave West