Telephone installation, changes, and features

IST can assist you with various aspects related to telephones on-campus.

Telephone installation and changes

If you:

  • require a new extension,
  • are moving offices,
  • would like to add or remove a telephone feature, or
  • are having problems with your phone.

We can help you. Please see the cost charge sheet (XLSX) (WatIAM login required).

Requests should be made by the designated telephone representative for a department to request@uwaterloo.ca. If you require a list of TS Admin contacts in your department, please contact telephoneadmin@uwaterloo.ca.  

Voice mail

Voice mail services can be provided to telephone extensions on campus.

Distinctive ringing

Telecommunications Services offers Distinctive Ringing by Directory Number (DRDN) on campus telephone sets. This feature will support up to four additional distinctive rings based on the telephone set being called and the directory numbers programmed on the set.

Who can use this service: 
  • Faculty
  • Staff
  • IT Support Staff
How to request this service: 
Support for this service: 
Pricing/Cost: 

No cost.

Location: 
EC2 - East Campus 2
200 University Ave West
Canada