IST can assist you with various aspects related to telephones on-campus. IST recommends using Skype for Business for telephone and collaborative communication on campus.
Telephone installation and changes
We can assist with:
- New extensions
- Office moves
- Adding or removing telephone features
- General phone issues
Please see the cost charge sheet (XLSX) (WatIAM login required).
Requests should be made by the designated telephone representative for a department to firstname.lastname@example.org. If you require a list of TS Admin contacts in your department, please contact email@example.com.
Voice mail services can be provided to telephone extensions on campus.
Telecommunications Services offers Distinctive Ringing by Directory Number (DRDN) on campus telephone sets. This feature will support up to four additional distinctive rings based on the telephone set being called and the directory numbers programmed on the set.
- Every set can be programmed with one of four distinctive rings
- On multi-line sets, every extension number on the set can be programmed to any of the four distinctive rings
- Distinctive ringing applications, benefits and options
Service request timelines
To ensure your requests for telephone adds, moves and changes that require a site visit are met in a timely manner, we require five business days' notice to guarantee we can schedule your requests.
Repair of existing equipment will be given priority of 1-2 days. This is very important during peak times at the start of each term.
Who can use this service:
- IT Support Staff
How to request this service:
Minimum notice to use service:
Two to five business days
Support for this service:
EC2 - East Campus 2
200 University Ave West