Two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your University accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from accessing your accounts, even if they know your password.

Supported services

Sign up once for 2FA to protect your account for all supported services. Currently the following services are supported, with more coming soon:

  • Office 365 web portal
  • Outlook Web App

Who can use this service:

  • Students
  • Graduate Students
  • Instructors
  • Faculty
  • Researchers
  • Staff

How to request this service:

Individual user: Sign in to get started. You’ll be setup in less than 5 minutes.

Service owner: If you are a service owner looking to implement Duo, please email rt-ist-iss-general@rt.uwaterloo.ca for more information.

Support for this service:

Looking for instructions specific to your device or for additional information? Check out the Duo's knowledge base at https://guide.duo.com/.

Or get in touch with an IST Service Desk.

Pricing/Cost:

There is no cost to use 2FA with the Duo mobile app or SMS code, however if you wish to use a third-party dedicated security token such as Yubikey, you or your department will have to make separate arrangements. Please visit Yubico's website for more information on Yubikey.