Two-factor authentication

Two-factor authentication (2FA), powered by Duo Security, adds an extra layer of security to your University accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from accessing your accounts, even if they know your password.

Who can use this service:

  • Students
  • Graduate Students
  • Instructors
  • Faculty
  • Researchers
  • Staff

How to request this service:

Individual user: Sign in to get started. You’ll be setup in less than 5 minutes.

Service owner: If you are a service owner looking to implement Duo, please email rt-ist-iss-general@rt.uwaterloo.ca for more information.

Support for this service:

Looking for instructions specific to your device or for additional information? Check out the University's 2FA website or search Duo's knowledge base at https://guide.duo.com/.

Or, get in touch with an IST Service Desk.

Pricing/Cost:

There is no cost to enrol your device(s) using the Duo Mobile App.

Employees who do not have a mobile phone or would prefer not to use the Duo Mobile App may request one free token from IST.

Students who choose not to use the Duo Mobile App will be required to purchase a token. Token selection criteria is available in the IST Knowledge Base.