IST provides a Virtual Private Network (VPN) service to the campus community to facilitate telecommuting and other access to campus-based network resources.
The VPN uses the public Internet to connect a remote computer, such as a home computer or a laptop, securely to the UWaterloo network. The underlying principle is to make the remote computer seem as if it were physically connected to the campus network.
Who can use this service:
How to request this service:
Users will need to install the VPN client software in order to get access to all campus network resources.
The VPN client is required:
- Before mapping a network drive
- To access your mapped network drives
- To access your Remote Desktop client
- Before running site-licensed software on your laptop that needs to connect to our license server,
For IST managed Windows machines that are being used at home, the VPN is required in order for:
- Windows and other software licenses to continue working
- SCCM updates to be deployed to help prevent issues and vulnerabilities
To connect to the VPN:
See the IST knowledge base for instructions on connecting to the VPN, including steps for authenticating with Duo two-factor authentication (2FA)
Support for this service:
Submit a request using the Jira Service Desk Portal
EC2 - East Campus 2
200 University Ave West