Virtual Private Network (VPN)

IST provides a Virtual Private Network (VPN) service to the campus community to facilitate telecommuting and other access to campus-based network resources.

The VPN uses the public Internet to connect a remote computer, such as a home computer or a laptop, securely to the UWaterloo network. The underlying principle is to make the remote computer seem as if it were physically connected to the campus network.

Who can use this service:

  • Students
  • Instructors
  • Faculty
  • Researchers
  • Staff

How to request this service:

Users will need to install the VPN client software in order to get access to all campus network resources.

The VPN client is required:

For IST managed Windows machines that are being used at home, the VPN is required in order for:

  • Windows and other software licenses to continue working
  • SCCM updates to be deployed to help prevent issues and vulnerabilities 

To connect to the VPN:

See the IST knowledge base for instructions on connecting to the VPN, including steps for authenticating with Duo two-factor authentication (2FA)

Support for this service:

Submit a request using the Jira Service Desk Portal


No cost.


EC2 - East Campus 2
200 University Ave West