Your Waterloo Identity and Access Management (WatIAM) credentials provide access to University of Waterloo services such as Quest, LEARN, Workday, SharePoint, Nexus, and more.

Faculty, staff and students are assigned credentials (user ID and password) for logging into these and other campus systems.

Who can use this service:

  • Students
  • Graduate Students
  • Instructors
  • Faculty
  • Researchers
  • Staff
  • IT Support Staff

How to request this service:

WatIAM credentials are provided automatically for all staff, faculty, and students.

Visit the WatIAM home page for more information.

Average length of time to complete request:

To activate/deactivate WatIAM userids, 1 hour (for phone requests) to 1 working day (for requests submitted through email or RT). Password resets are normally done within 1 hour.


No cost.


EC2 - East Campus 2
200 University Ave West