Zoom provides videotelephony and online chat services through a cloud-based peer-to-peer software platform and is used for teleconferencing, telecommuting, distance education, and social interactions. Zoom offers two types of virtual room services:
- Meetings - designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance.
- Webinars - designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, Chat, and answering polling questions. The host can also unmute the attendees.
For employees and graduate students
The University's license includes Pro/Educational features that will be assigned to Faculty, staff, and graduate students. These include:
- 300 seat meeting room capacity (default size)
- Unlimited meeting times
- Larger meeting sizes by request
- Webinars by request (various sizes)
- Cloud storage for recordings
For undergraduate students
The undergrad student Basic license includes 100 seats, a 40-minute per meeting time allowance, and local storage for recordings.
Creating and accessing Zoom accounts
If you do not have an existing Zoom account: Faculty, staff, and students can create an account by going to https://uwaterloo.zoom.us, clicking Sign In, and logging in with their firstname.lastname@example.org credentials.
If you have an existing Zoom account: Migrate your account to the campus-wide license using the steps below.
- If your Zoom account username is not email@example.com, update your username.
- Go to https://uwaterloo.zoom.us and click Sign In. Enter your firstname.lastname@example.org login credentials. The first time you log in, you will be asked to migrate your existing account. Follow the prompts to migrate your account.
- If you have a paid Zoom account, Zoom will update your account balance and you can request a refund by calling Zoom Support: +1-888-799-9666 ext. 2.
- The ability to log in with Zoom credentials will be disabled at a later date and users will be required to log in using their University of Waterloo credentials.
- To optimize the reimbursement of your remaining account balance, it is recommended that you create or migrate your Zoom account as soon as possible.
- If you have an upcoming Zoom event, you can create or migrate your Zoom account at your convenience after the event date.
Who can use this service: