Organizational Change Management

What is organizational change management in projects/programs?

Organizational change management manages the people side of a change that is being introduced by a project.  It is a process that can be followed to assess the impact of a change on stakeholders and how to transition them through the change.  Effective organizational change management will increase the likelihood of success for the project by achieving the desired behavioural outcomes that enable the delivery of value.

Why should I consider organizational change management for my project/program?

  • to avoid undesirable or surprise behaviours by the stakeholders impacted by the change
  • to increase the likelihood of project success by increasing adoption, acceptance and enabling the delivery of value through the achievement of desired behaviours
  • to enable trust and respect for this project and future projects
  • to ensure the culture/organization/people are ready for the change
  • to reduce project risks and, potentially, project costs
  • to reduce frustration and misunderstandings

When should I start planning for organizational change management for my project/program?

If your project/program results in an organizational change that impacts stakeholders, then this change should be considered before the project is even initiated by thinking about change readiness.  Is this the appropriate time and solution, based on the impact to stakeholders?

If the decision is made to go ahead, organizational change management should be included in the scope during project initiation and should be an integral part of planning and execution through stakeholder management, communications management, and including specific organizational change management tasks and deliverables within the project schedule and timeline. Successful management of organizational change should be considered when defining project success criteria in the charter, and measured during project closure and beyond.

How can I access the organizational change management tools?

A set of tools have been created and reside on a sharepoint site that anybody with a University of Waterloo userid and password can obtain access to.  To request access to these tools, please email Samantha Murray.