|Topic||IST Client Services Group Update|
|Date:||Friday May 23, 2014|
|Time:||9:00 am - 9:45 am|
|Speakers:||Bob Hicks (Director IST Client Services), and other members of the IST Client Services team|
IST Client Services is comprised of 4 units: Service Desk, Customer Relations and Support, Training/Licensing/Communications, Web Development. In this seminar you will learn about current and future activities in each of these units. These activities include Service Level Agreements, Web Accessibility Support, WCMS Migration and Support, Student Portal, Request Tracker 4 implementation, and much more.
This seminar will be webcasted/recorded.