Jira Service Management (JSM)
About this service
Task tracking and management tool, geared towards agile software development but also useful for managing day-to-day operations and project tasks for research groups, administrative groups, and project collaboration. Available to use 24/7.
What's available
User-friendly interface
Customizable queues
Integration with Confluence
Real-time reporting for managers
Automated workflows
Built-in customer satisfaction features
Who can use this service | Faculty, Researchers, Staff |
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How to request this service | Submit a request using the Jira Service Desk Portal. |
Support for this service | Submit a request using the Jira Service Desk Portal. |
Pricing/cost | No cost for basic use. There could be costs for additional licensing or add-ons and plugins. |
Training and documentation |
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Required access rights | Must have WatIAM user account access; valid VPN connection required for off-campus use. |
Pre-authorized maintenance windows | Weekdays after 9:00 p.m. EST and during the weekends. |
Additional service resources
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.
Jira Service Management knowledge base articles, including how to log in and a quick reference guide
Waterloo Jira instance (on-premises)
IST KB resources that may be related to this service entry
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