Take a look at how individuals from across the University are using Lean to enable continuous improvement in their areas:
Housing used Lean to improve the accessible housing process. The resulting process allowed for students to better understand expectations related to registering for Accessible Housing, staff have clear communications, the development of new submission form, and a better understanding as to how on-campus housing providers are able to meet the (medically documented) functional limitations of incoming students. Take a look at Housing's case study.
HR, IST, Office of Vice-President Academic & Provost
Human Resources, Information Systems & Technology, and the Office of the Vice-President Academic & Provost piloted the use of Lean to improve an HR recruitment-related process. Each step of the process was reviewed to determine where there was duplication and which steps could be eliminated. Take a look at the case study. With this project, University of Waterloo Lean leaders won the 2017 Share Showcase.
Information Systems & Technology (IST)
IST completed three projects using Lean: VM Requests, "One Stop", and Waterloo Works. Take a look at IST's case study.
Randy Dicknoether used Lean to organize a janitor's room in DWE to inform his work flow.
The Provost Office streamlined access to common documents and processes in their employee handbook. A project schedule and process map of this project was created and SMEs were identified for each section under the Office of the Provost. Take a look at the Provost Office's case study.
St. Jerome's University
St. Jerome's University began its Lean journey with an integrated project delivery (IPD) construction build.
- In support of Excellence Canada Silver certification, the Library organized process mapping / continuous improvement training working with Scott Smith of High Performance Solutions Inc. Take a look at The Library's case study.
- The Library's Circulation Services department also used Kaizen circles for problem-solving.