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Frequently Asked Questions

System-related Questions

System-related Answers

How do I run a system check?

Before you login to Waterloo LEARN, perform a system check to ensure that your computer meets the minimum system requirements. A system check ensures that you have the appropriate:

  • course required plug-ins, including JavaScript,
  • web browser version,
  • web browser settings,
  • display settings.

To run a system check, go to the Systems Requirements Page.

Check System Requirements link

If your system doesn't pass a component of the check, you should see a link to update that specific component.

How do I login?

To login to LEARN, use this URL:

Your credentials are the same ones you use to access Quest. Type your username and case-sensitive password into the appropriate fields, and click Login.

CAS login page

How do I logout?

The Logout link is located on the navigation bar on the top right-hand side.

Logout link

Selecting Logout ends your current session.

Logout successful message

What if I forget my password?

Your credentials are the same ones you use to access Quest. If you have forgotten your password, go to WatIAM and click “Forgot Password” or contact the CHIP for assistance.

WatIAM reset password

When will I have access to my courses?

Courses are made available to students on the first day of classes. Access to courses from the previous term will be disabled on that day as well.

Some instructors may ask that a course be opened early and in that case, your instructor will likely send the class an email to let you know that this has occurred.

If I switch courses, how long before the new course shows up on LEARN?

There can be up to a 48 hour delay before courses appear on LEARN while the Registrar's Office updates its records.

How long can a session be idle before it will timeout?

The system will timeout as a result of inactivity after 90 minutes.

Keep in mind that you may also lose connectivity to LEARN as a result of an interruption of service from your Internet service provider separate from a timeout of the LEARN system.

How do I send an Email?

Select Connect and the click on the Classlist tool in your course navbar. Search for the user you wish to email (e.g., your instructor or TA), then select the box beside their name and click the Email icon.

Email icon

Include a subject, compose the message, add any attachments and click the Send button.

For detailed instructions on how send an email, see the documentation under Information for Students → Email.

How do I see my Grades?

See the documentation under Information for Students → Grades → Viewing Grades.