Commitment and responsibilities

  • We are committed to welcoming people with disabilities who are accompanied by a support person.
  • Any person who is accompanied by a support person will be allowed to enter the Waterloo Library's premises with his or her support person.
  • At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Who is a support person?

  • A support person is someone either hired or chosen to help a person with a disability. A support person can be a personal support worker, a volunteer, a family member or a friend of the person with the disability.
  • Support persons may provide one or more types of assistance, such as:
    • Guiding a person with vision loss
    • Interpretation, e.g. American Sign Language (ASL)/English interpreter
    • Personal care assistant
    • Support person in the event of a seizure

How to interact

  • Speak to and look directly at the person with the disability even though the message is coming from the support person.
  • A person with a disability may not always introduce his or her support person. If you are not sure, it is appropriate to ask, "Is this your support person?"


  • For events requiring registration, only the user attending the event is required to register. Support persons are welcome to attend, but will not be counted as part of the attendance.
    • Note: When available space is a concern, consider inviting attendees to advise you of attendance of a support person.
  • Plan for the presence of support persons; for example, help facilitate the interpreting process by reserving seats for persons who are deaf and by allocating space near presenters for interpreters.
  • Where possible, provide written materials both to the person with the disability and to the support person.