Bed shortages in hospitals usually have a negative impact on patient satisfaction and medical outcomes. In practice, healthcare managers often use bed occupancy rates (BOR) as a metric to understand bed utilization, which is insufficient in capturing the risk of bed shortages. Based on the riskiness index of Aumann and Serrano (2008), we propose the entropic bed shortage metric, which captures more facets of bed shortage risk than traditional metrics such as the occupancy rate, the probability of shortages and expected shortages.
Is communicating via Skype or other video media equivalent to a face-to-face meeting? We have known for some time that after interacting face-to-face, people can predict the cooperative behaviour of strangers with better-than-chance accuracy. But is this ability affected when communications are mediated by video technology? This study reports four laboratory experiments examining how different communication conditions affect cooperation prediction efficacy.
Mark Hancock, Management Sciences
Miguel Nacenta, Management Sciences
Dr. John S. Gero