University of Waterloo
200 University Ave W, Waterloo, ON N2L 3G1
Phone: (519) 888-4567
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Bed shortages in hospitals usually have a negative impact on patient satisfaction and medical outcomes. In practice, healthcare managers often use bed occupancy rates (BOR) as a metric to understand bed utilization, which is insufficient in capturing the risk of bed shortages. Based on the riskiness index of Aumann and Serrano (2008), we propose the entropic bed shortage metric, which captures more facets of bed shortage risk than traditional metrics such as the occupancy rate, the probability of shortages and expected shortages.
Is communicating via Skype or other video media equivalent to a face-to-face meeting? We have known for some time that after interacting face-to-face, people can predict the cooperative behaviour of strangers with better-than-chance accuracy. But is this ability affected when communications are mediated by video technology? This study reports four laboratory experiments examining how different communication conditions affect cooperation prediction efficacy.
Mark Hancock, Management Sciences
Miguel Nacenta, Management Sciences
Dr. John S. Gero Research Professor Research Professor |
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University of Waterloo
200 University Ave W, Waterloo, ON N2L 3G1
Phone: (519) 888-4567
Staff and Faculty Directory
Contact the Department of Management Sciences
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is centralized within our Office of Indigenous Relations.