POSTPONED - Windows Offline Files feature will be disabled on machines joined to Nexus on May 24, 2018

Tuesday, May 8, 2018

This has been postponed.

What is happening? Windows Desktop PCs joined to Nexus will have the offline files feature (also called client side cache) disabled on May 24, 2018. The change will take effect as part of the weekly Thursday morning reboot.

Why is this happening? Disabling offline files resolves issues with accessing network folders. Offline files is an older technology that is becoming stale. You are required to do this because it cannot be automated by MFCF. This does not apply to notebooks or desktops that are not joined to Nexus.

When is this happening? May 24, 2018

What users need to do: You must do this before offline files is disabled on May 24, 2018 to resolve any synchronization conflicts. If there are synchronization conflicts when offline files is disabled, you may lose changes to files.

Follow the instructions below to stop mapped drives being cached on the local disk and clear the cache.You must do this before offline files is disabled on May 24, 2018 to resolve any synchronization conflicts. If there are synchronization conflicts when offline files is disabled, you may lose changes to files.

After offline files is disabled on May 24, 2018, you might see some files on your desktop.  Move these to a folder and check them as time permits.  If they are old, delete them.

Preparing to disable offline files

Stop synchronization on mapped drives:

  • Open Explorer
  • Right click on each mapped drive
  • Uncheck ‘Always available offline’. If this option is not available, Offline Files is already disabled. No further action is required.
  • Highlight sync conflicts (Ctrl-A to select all), right click, and select ignore
  • Redirected folders (ResearchAppData, ResearchDesktop, ResearchDocuments, ResearchFavorites, ResearchProfile) will always be available offline until offline files is disabled.

Clear the client side cache

  • Open Control Panel > Sync Center
  • Select ‘Manage offline files’ from the left hand menu. If this is not available, no further action is required.
  • A new window opens. Click on ‘View your offline files’.
  • Click on ‘Mapped drives’
  • You get a list of drives that are connected and that use offline files
  • Right click on each one and select ‘Delete offline copy’. This can take time and keeps the disk busy.  You can continue working but the system might be sluggish.

Questions or concerns? Call (36323) or mail (MFCFHelp) MFCF Help. If you want assistance with the steps above, call at least 3 days before May 24, 2018.

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