Work from home - COVID-19

IST is the primary resource for working at home documentation. Here are additional resources for Math Faculty staff/faculty/grads.

  • MFCF does not troubleshoot home networking issues.  IST has some home network connectivity tips
  • The Math Faculty has no plans for staff to physically carry their desktops home with them.
  • However, staff who have home computers or laptops can use those for business.  Staff who have a Nexus joined machine at home need to follow the directions for using Nexus joined machines when off campus lower on this page.
  • Connect to the VPN (uw-general-campus) only when necessary.  
    • connecting the shared drives, or personal drives
    • remote desktop to the windows.math.uwaterloo.ca servers
    • list of services/application that do not require VPN
  • Staff whose files are in the cloud (owncloud, OneDrive) can work directly from their home computers.
  • Staff whose files are on shared drives will need to connect to a server from home.  
  • For users wanting to connect to the Windows server, windows.math.uwaterloo.ca
  • Use O365 to download applications to the home computer.
  • Using Nexus joined machines when off campus:

    • Pres Ctrl-Alt-Del to get to the sign in screen
    • Confirm there is network connection (icon in bottom right)
    • Connect to wireless network if required (e.g. first time signing in to a new machine)
      • click on the wireless icon and connect to the available network
    • Click on the double screen icon (bottom right) to connect VPN (uw-general-campus)
    • Now you are ready to sign in to Nexus with your WatIAM credentials
    • Signing in can be slow.  Be patient.  Especially if you are signing into a new machine for the first time.
    • Wait for the VPN to reconnect after sign in
    • If you get an error that the ResearchDesktop folder could not be found and your Desktop icons are missing
      • press the Cancel button
      • wait 1 minute
      • press F5 to refresh the Desktop
      • it might take 1-2 tries before the ResearchDesktop folder is available and your Desktop icons appear
    • Once the Desktop is populated, you can start applications such as Teams and Outlook
    • MFCF strongly recommends setting Teams to not start automatically at sign in
      • Click on your avatar icon near the top right
      • Select Settings
      • Uncheck the options to Auto-start application and On close, keep the application running
      • Close the Settings windows by clicking on the X at the top right