If you are having problems enrolling in courses, the information below might help answer your questions. If you do not find the information you are looking for, please contact the Math Undergrad Office, MC 4022 (MUO) or your academic advisor.
If Quest will not let you add a course, start by determining why you cannot enrol.
- Is the course offered? Search the Schedule of Classes to ensure that the course is being offered in the term you want to take it.
- Is the course full?
- Is there a time conflict? Ensure that the course (including all LEC, LAB, TST, TUT, and DIS components) fits your schedule.
- Is there a hold on your account? Follow the instructions for removing a hold from your account.
Are you getting an error message? Below are some of the most common error messages you'll encounter. All error messages are explained on the Quest error messages webpage.
"Department or instructor consent required"
- You have to request permission directly from the department offering the course or the instructor.
What to do: Choose another course, or find the subject in the list below to find the person to request consent from.
"Prerequisite not met"
- Prerequisites are conditions you need to meet before you enrol in a class. A class may have a specific course as a prerequisite (for example, MATH 137 is the prerequisite for MATH 138), or you may need to be in a specific year or plan (for example, Computer Science majors only).
- If a high school course is the prerequisite (for example, 4U Calculus and Vectors), Quest can't identify whether you have completed that course.
What to do: In general, you should not take a course when you don't meet the prerequisite. Take it in a future term, once you meet the prerequisite. If you have a compelling reason why you need to take the course before meeting the prerequisite, or if you do have the prerequisite and Quest isn't recognizing it, find the subject in the list below to try to request permission to enrol.
"Maximum unit load exceeded"
- Math students can take a maximum of 2.75 units per term (five courses plus a quarter-credit course like MUSIC 116 or PHYS 111L).
- Students who have a cumulative average of 80% or more and are in Excellent standing have a maximum course load of 3.0 units (effective September 1, 2019, the course load will change to 3.25). Honours co-op students should not enrol in six courses with a view to graduating in fewer than eight terms, because co-op students must complete at least eight full-time terms to graduate with an honours degree.
- Students in their 1A term are not allowed to enrol in six courses.
- For more information, see Math course load regulations in the Undergraduate Calendar.
What to do: Contact your academic advisor.
If you are having requisite issues or the List 1 or List 2 course is full, you will need to see the department offering the course for a course override. The department contacts are listed below:
- Any course with an ‘R’ after it (i.e. EMLS 101R, ENGL 129R), contact Renison College
- ENGL courses are either offered through the ENGL department on the main campus or at St. Jerome’s University. You can determine where the course is offered by checking the location (Camp Loc) on the Schedule of Classes. Once you have determined who is offering the course, you would contact either the ENGL department or St. Jerome’s University.
- SPCOM courses contact the SPCOM department
Who do I contact for a course override?
A course override is permission that lets the Registrar's Office add you to a course that you couldn't add on Quest.
You must start by enrolling in an alternative course. There is no guarantee that an instructor or department/school will grant you a course override.
Then, find the subject in the list below, and follow the instructions to request a course override.
The MUO can process all signed course override forms except those overriding a service indicator. You should submit your signed service indicator override forms to the Registrar’s Office, Needles Hall 2nd Floor.
If you are given approval through email, forward the email, with your full name and student ID number, to the MUO at email@example.com. They will add you to the course. If an alternate course needs to be dropped to add the approved course, indicate which course should be dropped in the same email to the MUO.
I have my employers permission to add a second course while on my work term - what should I do next?
Send the approval email from your employer to the MUO at firstname.lastname@example.org
Who to contact for a prerequisite override?
Actuarial Science courses that require "Instructor Consent" can be signed by the Actuarial Science advisors.
Computer Science courses that require "Instructor or Department Consent" can be signed by the Computer Science advisors.
Mathematics (MATH) courses
MATH courses: MATH 127, MATH 128, MATH 137, MATH 138, MATH 135, MATH 136, MATH 235, MATH 237 requisites can be overridden by year one advisors. However, if the course is full, please go to the Math Undergraduate Office, Mathematics & Computing Building (MC) room 4022.
If your requisites are from another Waterloo Faculty, please see a year one advisor.
Statistics courses: If not full, please go to the Statistics advisor.
Any other course
Any other course, please go to your course instructor