The Department of Mechanical and Mechatronics Engineering provides information technology support to it's faculty, staff and students. This support is provided by an in-house team. The team is located in Engineering 2 Rooms 2354A to 2354E.
Request Tracking System (RT)
Mechanical and Mechatronics Engineering department uses a request tracking system that allows faculty, staff and students to report or request help. This ticket system creates a ticket and then generates an e-mail that is sent to the information technology team.
The RT email is: email@example.com
Arkadin Audio Conferencing
Mechanical and Mechtronics Engineering offers audio conferencing capabilities to staff and faculty through the University supported Arkadin system. To book this system, please send an email to Zoe Tipper
Mechanical and Mechtronics Engineering offers Avast antivirus solution to staff , grad students, research students and faculty computers through a centrally managed system. To ensure your computer is protected please send a request ticket to the I.T. team. Please include your computer name and the name of your supervisor to help us to identify the system.
Mechanical and Mechtronics Engineering offers training to image mission critical computers in research labs that need minimal downtime. We will show you how to create an image of the hard drive in the event of a disk failure. To ensure your computer is protected please send a request ticket to the information technologhy team. Please include the point of contact, the location of the computer, your supervisor, and a recommended time to meet.
Data and System Protection
Mechanical and Mechatronics Engineering information technology team can help faculty, staff and students with various ways to plan for and protect against data loss. Whether you have an existing office or lab system or you are configuring a new computer designated for a specific purpose, the information technology staff can recommend an option based on intended use.
Please keep in mind that it is good practice to ensure your data is protected and stored in more than one location. As such, an ideal solution could require more than one solution. Please contact the information technology team if you require further advice or would like assistance implementing a solution.
Mechanical and Mechtronics Engineering has a department digital signage system in the Engineering 5 building. To request changes for an upcoming event, please send a request ticket to the information technology team and include the details you wish to have displayed.
Electronic Waste Disposal
Mechanical and Mechtronics Engineering department has an electronic waste bin located in E2 2354A office. We welcome you to bring any items here. If you have several items, you can request central stores to bring an empty bin to your location. They will take it away once you have disposed of your items.
Mechanical and Mechtronics Engineering offers various resources to staff, research students, grad students and faculty that include:
- department laptop
- usb presenter
- portable 60 " TV
- video camera and stand
- portable projector
- portable 10" speaker and wireless microphone
If you require any of these resources, please contact Jen Skinner.
Out of Office Messages
The exchange "Out of Office" message for any Mechanical and Mechatronics faculty/staff can be setup and changed by the Mechanical and Mechatronics information technology staff. To request this service, please send a request ticket and include the name of the user and the message you wish to have displayed.
Mechanical and Mechtronics Engineering request that all printers be setup and configured by the information technology team. We ensure the printer is locked down for users via active directory security groups and the printer is located on a private network to reduce the risk of unauthorized access. Please send a request ticket for help setting up and configuring your printer.
Mechanical and Mechtronics Engineering information technology team can help with the purchase of computers, printers, monitors, network attached storage devices or other peripherals. Please send a request ticket for help with identifying a solution that meets your needs.
Mechanical and Mechtronics Engineering offers a solution to collaborate and share information for a specific project. To date, we have 22 sites for faculty, staff and research groups. We can create a SharePoint site, setup permissions base on your needs and ensure you have full control to modify the site to your look and feel. If you would like to request this resource, please send a request ticket with detailed information.
Mechanical and Mechtronics Engineering has department licensing servers that control specific software such as Mastercam, Ansys, Abaqus, Hyperworks. If you have a specific application to be licensed for your group or team, we may be able to help. You can request this service through a request ticket. We will work with you to get this setup.
Mechanical and Mechtronics Engineering creates custom install software packages for nexus managed computer systems using a software deployment server. The installation runs unattended and quietly in the background. If you have a software package that you would like us to create, please request this through a request ticket.
Mechanical and Mechatronics Engineering provides video conferencing services in 4 facilities in our Engineering 5 building.
The two Engineering 5 Live classrooms (E5-3101 and E5-3102) enable an instructor to teach to a room of 100 local participants as well as having up to 20 simultaneous live offsite participants. These two rooms also open to a single large room with merged video conferencing capabilities.
In addition to two Engineering 5 Live classrooms, the meeting/seminar room E5-3052 provides for full video conferencing. This room also provides a smartboard facility.
The fourth video conferencing unit is a portable unit that can be moved into any room in the Engineering 5 building.
Uses for the video conferencing system:
- live online classes with full two way communication
- PhD Defense
- departmental interviews
- multi site collaboration
For department use, please request a conference through our request ticket system.
For external request, please email Jen Skinner
Wifi connectivity on Campus should be available in most building locations. Please select the Eduroam SSID.
Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.
As this is a multi-institutional service it requires a fully qualified username in the form of firstname.lastname@example.org where "userid" is your Nexus user name.
Please use the Eduroam Configuration Assistance Tool (CAT) to download a UW and OS specific installation tool.
Please also see the Eduroam Wireless Network information hosted by IST.
Engineering Research Storage
Engineering Computing Research storage is a network file server for Engineering faculty members, for storage of research data. Its use is primarily for backup purposes.
An automated process is not in place yet. Please submit an email to email@example.com (email is restricted to on-campus email systems only).
The University licenses a variety of software applications.
The purpose of this UW Sponsored guest wireless Net-ID system is to create managed wireless access to UW guests who do not have an eduroam account. In addition, Net-IDs userids or groups can be CSV imported or exported for bulk Net-ID creation supporting conferences. Lastly, Net-IDs can be immediately sponsored for guests with a 'flip-open' laptop, tablet, or phone who would like to use UW wireless.
Outlook Web Application
Central campus e-mail is implemented using a Microsoft Exchange server named "Connect". Most University of Waterloo users will access their "Connect" e-mail using Microsoft Outlook or it's on-line implementation Outlook Web Application (OWA).
Send It is a secure way for faculty, staff and students to send large files via e-mail to any person on or off campus. Send-IT.
Skills for the Electronic Workplace
Skills for the Electronic Workplace (SEW) courses teach recommended computing skills. Many of the courses are hands-on. These courses take place throughout the year and are scheduled bi-monthly. Only web-related courses are taught in July and August.
View the SEW course brochure to see what's available.
University of Waterloo faculty, staff and graduate students can now access web based training from Lynda.com using their WatIAM credentials.
- Just-in-time training, as in-class courses may not be offered when you need it.
- Over 3000 online courses to help you learn software, creative, and business skills, there is also a new IT training category.
- Unlimited access to online courses available 24x7.
Courses for all levels that cover technical skills, creative techniques, business strategies, and more.
- Top experts who are passionate about teaching.
- Watch from your computer, tablet, or mobile device. Switch back and forth as you choose.
- Create and save lists of courses you want to watch, and share them with friends or colleagues.
IST's hosted virtual servers are a convenient, powerful way to run server environments for a variety of uses. This service is designed to allow campus IT administrators the ability to offload the purchase of computer hardware or operating system (OS) deployments to IST, thereby saving you time and money.
Watiam and Nexus User IDs
Virtually all I.T. infrastructure on campus is accessed using your Nexus credentials. Please visit the WatIAM site to manage your Nexus account. New users on campus that have been processed by Human Resources can activate their Nexus accounts using the Activate your Waterloo Account facility. Please contact Mechanical and Mechatronics I.T. team for further assistance with your Nexus account.