Our Service Promise 

Introducing the University of Waterloo Service Promise, endorsed and supported by senior leadership at all levels of the University. 

Our students, campus community, and external stakeholders will experience service and support that is relevant, effective, respectful, and timely.

Excellence Canada at Waterloo

The University of Waterloo has committed to the integration of the Excellence Canada's Excellence, Innovation, and Wellness (EIW) Standard across the university as a national quality standard against which to measure and enable organizational excellence, innovation and wellness.

The overarching goal of the university-wide initiative is to advance the University’s Strategic Plan and eight strategic themes, particularly supporting the theme of a “robust employer-employee relationship.”

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