Mandatory Training

Note: Mandatory Training is not operated by Organizational & Human Development (OHD) nor is the training record maintained by OHD. Please contact the department that offers the training. 

Workplace Training

"Working" (paid or unpaid positions) at Waterloo must take the following courses:

These courses are maintained and operated by the Safety Office of the University of Waterloo. Your completion of the training will be tracked on your MyHRinfo training record.

  • For questions about these mandatory Safety courses, please contact The Safety Office.

Accessible Customer Service Training

Accessibility Training has moved.

The Accessibility for Ontarians with Disabilities Act (AODA) which was passed in 2005 has the goal of making Ontario fully accessible by 2025.  Among other requirements, the AODA requires all organizations to train their employees on accessibility standards and the Ontario Human Rights Code. To that end, the University implemented web-based Accessible Customer Service Training (Accessibility Training) to all employees several years ago.

Recently, the University started to migrate all employee training to the LEARN system, which offers a concentrated platform for employees to access all mandatory training sessions in one place. As such, the Accessibility Training has now moved to LEARN and successful completion is recorded in myHRinfo employee records.

If you have not completed this training yet, please do so at your earliest opportunity. The University is committed to achieving barrier free accessibility for persons with disabilities studying, visiting and/or working at our institution. Having informed employees ensures a baseline level of accessibility awareness and helps create a culture of inclusion.

You can access the Accessibility Training through the LEARN homepage in three simple steps:

  1. Login using your University nexus username and password (same as myHRinfo)
  2. Click the “Self Registration” link at the top of the page
  3. Select “Accessibility Training” from the list – you have the choice of reviewing the transcript for all sessions or completing the interactive modules online

If you have any questions regarding the training, including its content, please contact Joyce Barlow, AODA Specialist at: or extension 30520.

If you experience any issues when logging into LEARN, please contact for assistance.

For matters in regards to training for the Accessibility for Ontarians with Disabilities Act (AODA) or tracking employee completion of
this training, please contact Joyce Barlow, AODA Specialist at: or extension 30520.