Information technology (IT)

Please note: Due to recent events, Pharmacy IT is assisting staff and faculty to set up remote work options in the event that they are required to work from home. Our new work from home site will be updated as new resources become available. If you have any questions, please email rt-pharmacyit@rt.uwaterloo.ca.

The IT department is on-site at the School of Pharmacy from 8:30 to 5:00 pm, Monday to Friday, allowing quick responses to computer issues and requests.

The IT department is a full service in-house supporting teaching and administration. The department offers:

  • break/fix to consulting
  • project planning
  • highly secure encrypted automated backups
  • website services
  • A/V services
  • web conferencing
  • IP telephony services
  • mobile device service
  • disaster recovery
  • virus scanning and prevention
  • building and room Security Access Management
  • operating system upgrades
  • software purchasing and installation and much more

For solutions to common IT issues, check out the new Pharmacy IT Help Desk Knowledge Base.

If you would like to access the old site, please see website for visual walkthroughs.

Still have an IT issue? Create a ticket!

In order to give our users the best possible service and to be able to manage and measure the service, we ask that you create a ticket for each IT request. There are several ways you can create a ticket:

By email

You can create a ticket by sending an email to rt-pharmacyit@rt.uwaterloo.ca.  Be sure to include the subject of your request, your name, and your location.

Via the IT request website

  1. Log in with your username and password
  2. Choose "Pharmacy IT Request Form" in the drop-down list at the top right
  3. Fill in the Subject Line
  4. Fill in the box labelled "describe the problem you are experiencing"
  5. Hit "submit"

Use the QR code:

Ticket

At Pharmacy IT we strive to maintain a 4/24 service level, meaning all incoming tickets are assigned to an IT staff member within 4 hours of creation, and all tickets should be resolved within 24 hours unless we are waiting for parts or actions on the part of third parties that are beyond our control.

Pharmacy technical facilities

The School of Pharmacy at the University of Waterloo employs some of the most advanced Audio Visual equipment currently in use at the University. Our Audio Visual systems are comprised of Christie Projectors, makers of such well known equipment as the IMAX series of projectors, two of which are deployed in our main lecture hall, and a 3D capable Christie HD8K. Christie is a local manufacturer famous for providing the A/V solution for the opening and closing ceremonies at the Beijing Olympics.

All teaching equipment is controlled via Crestron Touch Panels, manufactured by the global leader of control and automation solutions. We also have video conferencing equipment manufactured by Polycom - the worldwide leader in unified communication and collaboration, video conferencing, voice conferencing, data and web communications solutions. This allows us to broadcast and receive lectures to and from anywhere in the world in full High Definition.

We also have SMART Document Cameras and touch screen displays in all major lecture halls which offers lecturers a convenient way to display and explore images of objects or deliver dynamic lessons, write notes in digital ink, and save their work – all with the simple touch of a finger anytime without losing the momentum of their lesson.

To aid in practical learning, our two teaching laboratories are equipped with projectors and flat screen TVs along with over 50 computer terminals running the latest software that is used in Canadian Pharmacies and Pharmaceutics Labs.

For student support, we have both wired and wireless access for all students and several workstations in the library for those who don’t have access to a computer. We also have study rooms equipped with built in computers, projectors and sound systems. For student entertainment we have a flat screen TV in the student lounge.

Please note that the supported environment at the school is the Microsoft Windows operating system.  Apple does not support connections to network devices or printers that are not manufactured by Apple. Apple also doesn't produce workgroup printers or corporate networking infrastructure. Therefore, we cannot guarantee a stable connection to the internet or to printers on Apple computers. Also, some science software is only available for Microsoft Windows.  If you choose to use an Apple computer please note that you will likely experience problems with internet access and printing and neither UW IT nor Apple will be able to resolve these issues.