THIS SITE

Information for

Information Technology (IT)

The IT department is on site at the school of Pharmacy from 8:30 to 5:00 pm, Monday to Friday allowing us to respond quickly to computer issues and requests.

For solutions to common IT issues, see this website for visual walkthroughs.

We are a full service in-house I.T. department supporting teaching and administration. We offer:

  • break/fix to consulting
  • project planning
  • highly secure encrypted automated backups
  • website services
  • A/V services
  • web conferencing
  • IP telephony services
  • mobile device service
  • disaster recovery
  • virus scanning and prevention
  • building and room Security Access Management
  • operating system upgrades
  • software purchasing and installation and much more

Have an IT Issue? Create a Ticket

In order to give our users the best possible service and to be able to manage and measure the service, we ask that you create a ticket for each IT request at the link below. To create a ticket:

  1. Visit the IT request website
  2. Log in with your Watiam/LEARN password
  3. Choose "Pharmacy IT Request Form" in the drop-down list at the top right
  4. Fill in the Subject Line
  5. Fill in the box labelled "describe the problem you are experiencing"
  6. Hit "submit"

Alternatively, you can send an email to rt-pharmacyit@rt.uwaterloo.ca or use the following QR code to create a ticket:

Ticket

At Pharmacy IT we strive to maintain a 4/24 service level, meaning all incoming tickets are assigned to an IT staff member within 4 hours of creation, and all tickets should be resolved within 24 hours unless we are waiting for parts or action on the part of 3rd parties that is beyond our control.

Pharmacy technical facilities

The School of Pharmacy at the University of Waterloo employs some of the most advanced Audio Visual equipment currently in use at the University. Our Audio Visual systems are comprised of Christie Projectors, makers of such well known equipment as the IMAX series of projectors, two of which are deployed in our main lecture hall, and a 3D capable Christie HD8K. Christie is a local manufacturer famous for providing the A/V solution for the opening and closing ceremonies at the Beijing Olympics.

All teaching equipment is controlled via Crestron Touch Panels, manufactured by the global leader of control and automation solutions. We also have video conferencing equipment manufactured by Polycom - the worldwide leader in unified communication and collaboration, video conferencing, voice conferencing, data and web communications solutions. This allows us to broadcast and receive lectures to and from anywhere in the world in full High Definition.

We also have SMART Document Cameras and Smart Board functionality in all major lecture halls which offers lecturers a convenient way to display and explore images of objects or deliver dynamic lessons, write notes in digital ink, and save their work – all with the simple touch of a finger anytime without losing the momentum of their lesson.

To aid in practical learning, our two teaching laboratories are equipped with projectors and flat screen TVs along with over 50 computer terminals running the latest software that is used in Canadian Pharmacies and Pharmaceutics Labs.

For student support, we have both wired and wireless access for all students and several workstations in the library for those who don’t have access to a computer. We also have study rooms equipped with built in computers, projectors and sound systems. For student entertainment we have a flat screen TV in the student lounge running Rogers Cable via IP.

Please note that the supported environment at the school is the Microsoft Windows operating system.  Apple does not support connections to network devices or printers that are not manufactured by Apple. Apple also doesn't produce workgroup printers or corporate networking infrastructure. Therefore, we cannot guarantee a stable connection to the internet or to printers on Apple computers. Also, some science software is only available for Microsoft Windows.  If you choose to use an Apple computer please note that you will likely experience problems with internet access and printing and neither UW IT nor Apple will be able to resolve these issues.