Pharmacy IT Help Desk Knowledge Base

The Pharmacy IT Help Desk has compiled the most popular IT difficulties experienced by faculty and staff members at the School of Pharmacy and provided step-by-step guides on how to resolve these difficulties. Issues are classified by topic area and are constantly updated by the Pharmacy IT Help Desk.

For quick navigation on this page:

1. Audio/Visual AV Equipment
2. Email/Outlook365
3. Telephone Services/Voicemail
4. Eduroam and Wi-Fi
5. WatIAM Identity Management System

Audio and Visual (A/V) Equipment

• How to use PHR 7007's projector
• How to unlock the instructor PC in PHR-1004, 1008, 1012 and 2024

Email and Outlook Issues

Telephone Services

Eduroam and Wi-Fi Connection

WatIAM

• How to change your WatIAM password
• How to update personal information in WatIAM
• How to reset your WatIAM password

ExamSoft/Examplify

•  ExamSoft and Examplify FAQs
• Contact ExamSoft (Available 24/7)

Did not find what you wanted or still need help? Contact the Pharmacy IT Help Desk by sending an email to rt-pharmacyit@rt.uwaterloo.ca.