Counselling and student success services

Melody Mann, Counsellor, will be on site in Pharmacy PHR 5009 every Wednesday from 11:30 am-7:30 pm.  You may schedule an appointment with Melody by calling 519-888-4567, ext. 32655 during business hours.  

Walk-in and emergency appointments are available at the Counselling Services Office on main campus (you can find out more about these appointments by calling 519.888.4567  ext. 32655). If you require transportation from Pharmacy to your appointment (and then back to Pharmacy), and are unable to take the ION, you may ask Security to book a taxi for you. 

If you require immediate telephone intervention through one of the on-line supports available, we can make arrangements for a private space.  You can reach Pharmacy Reception directly by calling 519-888-4567, ext. 84499 or go to the reception office on the main floor (PHR 1003).  Ask Security to book you a space after hours. 

Students needing immediate support during regular business hours can contact the following staff who can listen, suggest resources, and direct students to additional help

Becky Ewan, Academic Advisor, Undergraduate Administrative Coordinator

Melinda Recchia, Administrative Coordinator, Graduate Studies and Research


Many other resources, including videos, on-line seminar material, Apps, and podcasts are available 24/7 on the Counselling Services website:

After hours crisis support

Students who need immediate assistance after hours should contact any of the following:

Grand River Hospital - 519-749-4300

St. Mary's Hospital - 519-744-3311

Good2Talk - 1-866-925-5454

Here 24/7 - 1-844-437-3247

Crisis Services Canada - 1-833-456-4566 or by text 45645  

Kitchener-Waterloo Sexual Assault Support Centre - 519-741-8633

Telecare Cambridge Distress Line - 519-658-5455

Additional resources for pharmacy students and pharmacists

All pharmacy students and pharmacists registered with the Ontario College of Pharmacists (OCP) are also eligible to use the Ontario Pharmacy support program offered by OCP. If you are registered or licensed to practice in a jurisdiction outside of Ontario these services are not available to you.

University of Waterloo main campus contacts

UW Police - 519-888-4567 ext. 22222
For emergency services on campus 24/7.

Counselling Services - 519-888-4567 ext. 32655
Offers same-day appointments for emergencies. Located in the Needles Hall addition on the 2nd Floor.

Health Services - Student Medical Clinic - 519-888-4096
Offers walk-in appointments for urgent concerns. Located in the Health Services building.

Success resources at the School of Pharmacy


The Rx Pharmacy Peer Relief Network, a  student group that offers mentoring and social support services to pharmacy students who need someone to talk to regarding life stresses and mental health.

Learn more and contact RxPRN through:


A resource hub on Learn that shares study tips, stress management techniques and much more. All pharmacy students are automatically enrolled in RxforSuccess.

Peer Success Coaching

An interactive learning process between a Peer Success Coach and student. Peer Success Coaches are upper-year pharmacy students. In success coaching appointments, you are provided with  resources and learning strategies, and have an opportunity to reflect on your academic goals, identify your learning style, and develop personalized action plans.

Peer Facilitated Study Sessions

Pharmacy student-led study sessions that model "how to learn" with "what to learn." Groups aim to help students develop a more sophisticated approach to learning, while giving them the tools to think critically about course materials. Peer Facilitated Study Sessions are available for specific pharmacy courses.

Information about Coaching and Study Sessions is posted in RxforSuccess on Learn.