“About 90% of my appointments are home visits with patients and their families,” says Heather Foley, a patient case manager in the Chatham-Kent Family Health Team. In this role, Heather often attends healthcare appointments with her patients.
“At work, I have been spat on, splattered with hot coffee, had death threats, and called every horrible insult you can think of. In my line of work, I cannot take these things personally. My patients lead a hard life, and on the street that is how things are dealt with.”