Before you start an Exam:
- Charge your laptop battery and bring your power cord
- Check that your computer's date and time are accurate
- Save all your work: restart your computer to ensure all other windows and documents are closed
- Disable Anti-virus for the exam period, please remember to re-enable your anti-virus after each exam (For instructions on how to disable your anti-virus, click on this link: ...)
Pre-Exam Issues:
-
Examplify
will
not
start
(Windows):
- Launch Services on the computer (Type Services in the search box, or go to Control Panel-->Administrative Tools-->Services)
- Look for ExamsoftShieldService, then Right Click on the Service then click on Start
- Go ahead to launch SofTest again
-
Examplify
will
not
start
(Mac-
the
icon
bounces
for
few
seconds
and
does
not
respond
any
further):
- Move the Program to the Applications Folder
- Click and Drag Examplify icon from the Dock back into the Applications Folder
-
Black
screen
after
typing 'Begin':
- Shutdown the computer (press down the power button for 4-5 seconds)
- Restart the computer, upon restart, resume exam when prompted
Mid-Exam Issues:
-
Computer
freezes
during
an
exam:
- Do not exit the exam
- Power off the computer (hold down the power button for 4-5 seconds)
- Power on the computer
- When Examplify's exam windows are displayed, select Return to Exam to continue the exam or Close Exam to exit the exam.
- Note: you may be prompted to enter a Resume Code
If you are still having trouble, please contact phr-exss@uwaterloo.ca.