Update: February 27, 2022
Status: We are live! Quest was successfully moved to the Oracle Cloud environment. Congratulations to the team on achieving this milestone.
Update: January 25, 2022
Status: Quest is moving from its on-premises environment to the Oracle Cloud Infrastructure environment on Friday, February 25 at 4:00 p.m.
- This work is expected to be completed by 8:30 a.m. on Monday, February 28.
- Quest will be unavailable during this maintenance window. See full details of this work at https://uwaterloo.ca/information-systems-technology/news/quest-oracle-cloud-project-update.
Update: December 7, 2021
Status: Quest in Cloud project is on track to meet the February 2022 go-live target.
- On September 17, a change management application, which documents and tracks custom changes to Quest, was migrated to the cloud. This application is used internally by IST's Quest team.
- Based on security assessments from ISS and Oracle, the team is configuring and implementing security tools, Oracle Cloud Guard and Data Safe, that proactively help our administrators to monitor, analyze, and support data and environmental security risks.
About the project
The Quest to Oracle Cloud project will support the move of our student information system Quest from its current on-premises environment to the Oracle Cloud Infrastructure (OCI) environment. The Oracle Cloud offering is pre-configured and tightly integrated with PeopleSoft Campus Solutions, the foundation on which Quest is built, and comes with Oracle's database software Cloud Manager, a tool that enables optimization of resources, streamlines processes, and improves performance.
Leveraging OCI's high-performance computing capabilities to optimize your overall experience
Oracle's next-generation cloud infrastructure will provide a modern, high-performance environment for our Quest system. Leveraging real-time data analytics, the student information system team will be able to quickly scale development and production environments to meet demand. This leading-edge technology will ensure we're in the best position to respond to feature and functionality requests, better supporting and enhancing your overall experience.
How will this work impact me?
There will be no change to visual elements within Quest, or in how students and/or employees interact with the system. This work will impact Quest's infrastructure only (i.e., work will be completed "behind the scenes").
Important change to data hosting
Once Quest has been moved to the Oracle Cloud environment, hosting of Quest data will move from the University's on-premises data centres to Oracle Cloud's secure Canadian data centres, hosted in Toronto and Montreal.
- Same Quest system you are familiar with
- Enhanced security architecture that provides broader geographic redundancy and data centres housed in Canada
- Compliant with applicable privacy legislation and University policy
- Cloud customers receive new features and updates first
- Streamlined management and maintenance processes
- Better performance
- Better support for testing environments, which makes it faster and easier to develop new functionality in Quest for users
- Scalable infrastructure allows us to increase or decrease server resources based on demand
- Higher availability, meaning less downtime
- Cost savings (from both a licensing and infrastructure perspective)
Piloting the Oracle Cloud Infrastructure
Privacy and security review
Prior to testing the Oracle Cloud environment, the Secretariat's office conducted an Information Risk Assessment (IRA) to identify and address potential privacy impacts. Information Security Services also completed a security review of the OCI tools and environment. No privacy or security issues or risks were identified through these reviews and the system was found to be compliant with applicable privacy legislation and University policy. The Quest to Oracle Cloud Infrastructure project was approved to move forward with a proof-of-concept (POC) initiative.
"Lift and shift" proof-of-concept
Between March and May 2020, a proof-of-concept initiative to "lift and shift" Quest from its on-premises environment to the Oracle Cloud Infrastructure was successfully completed.
This initiative demonstrated the portability and usability of the complete Quest solution including the app, web, and database tiers, and ensured existing integrations were working once migrated to the Oracle Cloud environment.
Review the privacy and security impact assessments
- Proof-of-concept (POC) completed
POC completed from March - May 2020
- Project initiation
- Information Systems & Technology (IST) and Procurement & Contract Services complete due diligence in reviewing and awarding contract
- Privacy Information Risk Assessment (IRA) completed
- Data Steward approval
- Architecture review, including security
- Configuration begins
- Configuration and sanity testing
- Testing to take place from May - September
- Security reviews
- Security reviews take place throughout May - September
- Change management application uploaded to the cloud
- Functional and Interface testing begins
- Begin transition to operations, including security
- Transition to take place between October 2021 and March 2022
- Cut-over to Oracle Cloud
Migration will begin at 4:00 p.m. on Friday, February 25 and is expected to complete Monday, February 28 at 8:30 a.m.
- Quest live in Oracle Cloud
Quest live in Oracle Cloud on Monday, February 28 at 8:30 a.m.
This section will be updated as security assessment summaries are made available.
Frequently asked questions
Where (or in which country) will my Quest data be stored?
Quest data will be stored in Canadian data centres in Toronto and Montreal.
Will Oracle be able to view my Quest data stored in Oracle Cloud?
No, Oracle will not be able to view your data.
Who will be impacted by the migration?
Quest houses data that is used by:
- Current students
- Former students