@book {13829,
	title = {Technical Communication},
	series = {Re-engineering online documentation: Designing examples-based online support systems},
	year = {1999},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-22444455897\&partnerID=MN8TOARS},
	author = {Tomasi, M.D. and Mehlenbacher, B.}
}
