%0 Book %B Re-engineering online documentation: Designing examples-based online support systems %D 1999 %T Technical Communication %A Tomasi, M.D. %A Mehlenbacher, B. %B Re-engineering online documentation: Designing examples-based online support systems %G eng %U http://www.scopus.com/inward/record.url?eid=2-s2.0-22444455897&partnerID=MN8TOARS