Publications
New Directions for Teaching and Learning. Assessing the usability of on-line instructional materials.
. (2002). Proceedings of the Human Factors and Ergonomics Society Annual Meeting. On the Reading of Product Owner's Manuals: Perceptions and Product Complexity.
. (2002). ACM Journal of Computer Documentation. Intentionality and other �nonsignificant� in issues learning.
. (2000). IEEE Transactions on Professional Communication. Active and interactive learning online: a comparison of Web-based and conventional writing classes. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0033702330&partnerID=MN8TOARS
. (2000). IEEE Transactions on Professional Communication. Active and interactive learning online: a comparison of Web-based and conventional writing classes. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0033702330&partnerID=MN8TOARS
. (2000). ACM SIGDOC Asterisk Journal of Computer Documentation. Charting the future of technical communication.
. (1995). IEEE Transactions on Professional Communication. The Rhetorical Nature of Academic Research Funding. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0028497106&partnerID=MN8TOARS
. (1994). Proceedings of the 12th annual international conference on Systems documentation technical communications at the great divide - SIGDOC '94. Multi-user domains and virtual campuses.
. (1994). IEEE Transactions on Professional Communication. The Rhetorical Nature of Academic Research Funding. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0028497106&partnerID=MN8TOARS
. (1994). ACM SIGDOC Asterisk Journal of Computer Documentation. Concerning SIGDOC 92.
. (1993). Navigating online information: a characterization of extralinguistic factors that influence user behavior. Navigating online information: a characterization of extralinguistic factors that influence user behavior. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0027805738&partnerID=MN8TOARS
. (1993). Proceedings of the 11th annual international conference on Systems documentation - SIGDOC '93. Software usability.
. (1993). Navigating online information: a characterization of extralinguistic factors that influence user behavior. Navigating online information: a characterization of extralinguistic factors that influence user behavior. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0027805738&partnerID=MN8TOARS
. (1993). Proceedings of the 11th Annual International Conference on SIGDOC '93. Software usability: choosing appropriate methods for evaluating online systems and documentation. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0027847486&partnerID=MN8TOARS
. (1993). Proceedings of the 10th annual international conference on Systems documentation - SIGDOC '92. Navigating online information.
. (1992). Human-Computer Interaction. Finding Information on a Menu: Linking Menu Organization to the User's Goals. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0024946843&partnerID=MN8TOARS
. (1989). Human-Computer Interaction. Finding Information on a Menu: Linking Menu Organization to the User's Goals. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0024946843&partnerID=MN8TOARS
. (1989). ACM SIGCHI Bulletin. HELP FOR THE DESIGNERS OF ONLINE HELP SYSTEMS.
. (1988). A description and evaluation of three computer-assisted learning authoring devices. COMPINT'85: Computer-Assisted Technologies Conference Proceedings.. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0022288673&partnerID=MN8TOARS
. (1985). Proceedings of the 26th annual ACM international conference on Design of communication - SIGDOC '08. Panel design of communication.
. (2008).