@article {haider2016risk,
	title = {Risk-based framework for improving customer satisfaction through system reliability in small-sized to medium-sized water utilities},
	journal = {Journal of Management in Engineering},
	volume = {32},
	number = {5},
	year = {2016},
	pages = {04016008},
	publisher = {American Society of Civil Engineers},
	author = {Haider, Husnain and Sadiq, Rehan and Tesfamariam, Solomon}
}
