<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Haider, Husnain</style></author><author><style face="normal" font="default" size="100%">Sadiq, Rehan</style></author><author><style face="normal" font="default" size="100%">Tesfamariam, Solomon</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Risk-based framework for improving customer satisfaction through system reliability in small-sized to medium-sized water utilities</style></title><secondary-title><style face="normal" font="default" size="100%">Journal of Management in Engineering</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2016</style></year></dates><number><style face="normal" font="default" size="100%">5</style></number><publisher><style face="normal" font="default" size="100%">American Society of Civil Engineers</style></publisher><volume><style face="normal" font="default" size="100%">32</style></volume><pages><style face="normal" font="default" size="100%">04016008</style></pages><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>