@article {35227,
	title = {e-Service Journal},
	journal = {Providers{\textquoteright} Perceptions of Radical Technological Innovation (RTI) in Healthcare: An Exploratory Study Using Chatbot Technology as an Exemplar},
	year = {2021},
	url = {http://dx.doi.org/10.2979/eservicej.13.1.02}
}
