• On-campus Science Computing offices are *open* with limited core hours of 9 a.m. to 4 p.m.
    • Please contact a Science Computing representative for an appointment.
      • Due to reduced staffing, walk-ins may be disappointed.
      • Virtual support is still available at the above contacts or via Teams.
  • In-person access to the student computing labs (Nexus labs) is not currently available.

Can't log in

Can’t log in to WatIAM 

  • Go to the WatIAM user access page.
  • Scroll down to the "Manage your account" section.
  • Click the "Forgotten password" heading.
  • Enter your WatIAM username and an external email address (not a campus email address).
  • Check your inbox for a password reset email, there will be a link in the body of the email.
  • Follow the link in the email and reset your password.

Can’t log in to Nexus

  • Try logging in to a different terminal than the one that refused you.
  • Refresh or change your WatIAM password:
    • Go to the WatIAM user access page.
    • Scroll down to the "Manage your account" section.
    • Click "Forgotten password."
    • Enter your WatIAM username and an external email address (not a campus email address).
    • Check your inbox for a password reset email, there will be a link in the body of the email.
    • Follow the link in the email and reset your password.
  • Once your password is changed, you can try logging in on a Nexus terminal you have not logged in to recently. Sometimes, the Nexus terminal will “remember” the password you entered the last time.
  • If you still can’t log in to Nexus, contact the Science Computing Helpdesk.

Can’t log in to Mailservices

(only alumni and some temporary staff)

Mailservices is scheduled for decommissioning in the future – contact us to find out which alternative service is right for you. Please note that all undergraduate email is now hosted on Office 365.

  • Try logging in to SquirrelMail.
  • For Connect, try to log in at connect.uwaterloo.ca.
    • If you get the message, “Access denied”, please email the Science Computing Helpdesk and we will request an account for you.
  • Confirm your WatIAM password by clicking "Log in to WatIAM" on the WatIAM user access page and entering your WatIAM credentials where directed.

Can’t log in to edu.uwaterloo.ca (Office 365)

(current undergrads)

All .edu accounts have been migrated to Office 365 as of April 2020. Generic accounts and shared mailboxes have not. Please refer to the Office 365 email migration instructions on how to set up your Office 365 account.

Can’t log in to Connect (faculty/staff/grads)

All personal Connect accounts have been migrated to Office 365 as of Fall 2020. Please refer to the Office 365 email migration instructions on how to set up your Office 365 account.

  • Confirm you are entering your WatIAM userid correctly. 
  • Confirm your WatIAM password by logging in to the WatIAM user access page.
  • Refresh your WatIAM entry by changing your WatIAM password.

Forgot WatIAM userid

  • Go to the WatIAM user access page.
  • Scroll down to the “Manage your account” section.
  • Click on the "Forgotten Username" heading.
  • Enter an external email address (not your campus email address).
  • The engine will email you your WatIAM userid.

Issues or Concerns?

Please contact the Science Computing Helpdesk.