Mental health and crisis support

On-campus help during regular hours


A counselling-based, one-on-one peer support program offered by the Federation of Students (FEDs) and Counselling Services.

Drop-in hours: Monday – Friday: 8:30 am – 4:30 pm

Located in Counselling Services at Needles Hall (New Expansion – 2nd Floor).

Appointments: Mon, Tues, Fri: 8:30 am – 4:30 pm;

Wed, Thurs: 8:30 am –7:00 pm

Located in Mental Health at Health Services (2nd Floor).

Counselling Services

Needles Hall expansion, 2nd floor  

519-888-4567 x 3265

Emergency/same-day appointments: Mon—Fri, 8:30 am  - 4:30  pm

Walk-in-90-minute appointments: Wed & Thurs, 11:30 am - 3:30 pm

Book-ahead appointments: Mon—Fri, 8:30 am - 4:30  pm

Emergency Service, Mon—Fri, 8:30 am - 4:30 pm., students will be seen briefly and given a follow-up appointment or referral.

Health Services—located across the creek from Student Life Centre  (SLC)

In the event of an emergency or crisis on campus call UW Police Services at 519-888-4567 ext. 22222.

Off-campus, 24/7 help

Good 2Talk

A free, confidential help line for post-secondary students.

Call 1-866-925-5454

Grand River Hospital

Emergency care for mental health crises, 834 King St W, Kitchener

Call 519-749-4300 ext. 6880.

Here 24/7

Waterloo Region’s Mental Health and Crisis Services team.         

Call 1-844-437-3247                     

TTY: 1-877-688-5501

In the event of an emergency or crisis off campus call 911.

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