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Team Lead, Peer Mentorship Training

Opportunity type: 
Rate of pay: 
16.00 (Hourly)
Employment type: 
Part time
Position description: 

General Accountability 

The Peer Mentorship Training Team Lead (Team Lead) is accountable to the Peer Mentorship Coordinator and is responsible for overseeing a team of five Foundational Training Program Trainers (Trainers) in delivering training to approximately 500 student mentors across campus. This is an opportunity to gain experience in managing and coaching a small team, event management, and public speaking.

Nature and Scope 

The Student Success Office facilitates the Foundational Training Program (FTP) which is a common training program for students who will be working with other students in a peer-to-peer program at the University of Waterloo. This training program will prepare peer leaders and mentors with foundational mentoring skills that are critical to mentorship success but also contribute to their workplace preparedness.

PMT is delivered through an online course on the Waterloo LEARN platform and a two-hour in-person workshop. The online course consist of readings, videos, handouts, discussion questions, and quizzes. The in-person workshop is designed for participants to practice their mentoring skills through scenario role playing, group discussions, and other interactive activities. It is also an opportunity for participants to network with other student leaders and mentors across campus.

Specific Accountabilities

  • Be knowledgeable of the needs and experience of new students (e.g. first-year and international students) at the University of Waterloo and promote strategies to support their ongoing transition
  • Lead FTP workshops and support ongoing program improvement based on participant feedback
  • Facilitate team meetings with Trainers and keep the Peer Mentorship Coordinator informed by way of regular meetings and email updates
  • Support Trainers through the administration of team building and other professional development opportunities to be developed with the guidance of the Peer Mentorship Coordinator
  • Assist with the administration of the FTP which may include: registration, attendance, assessment, report writing
  • Review discussion boards on the online LEARN course to support participant learning during FTP workshops
  • Participate in all required commitments including: team training, team meetings, one on one meetings with the Trainers and Peer Mentorship Coordinator, and preparing for training workshops as required
  • Act as a strong leader and positive role model for the Student Success Office and the University of Waterloo


  • Be a full or part-time registered undergraduate or graduate student in good academic standing at time of hire (including students in co-op programs)
  • Have experience working with diverse student populations
  • Possess excellent communication skills including active listening, providing feedback, assertiveness and diplomacy
  • Be knowledgeable about the needs of mentees and passionate about addressing these needs through the training of peer mentors
  • Ability to foster a positive, respectful and inclusive learning environment
  • Possess and demonstrate strong leadership skills and the ability to lead one’s peers in a professional and meaningful way
  • Have strong interpersonal skills and the ability to lead a high-functioning team
  • Demonstrate a high level of professionalism and maturity in all modes of communication

Asset Qualifications

  • Successful prior completion of the Foundational Training Program
  • Experience as a FTP Trainer, or equivalent experience in program facilitation
  • Experience with leading discussions in small and/or large groups
  • Participation in a peer mentoring role
  • Completion of one or more student leadership workshops through the Student Success Office

Mandatory Dates

All successful candidates will be required to attend mandatory facilitation training on March 7 or April 6. If not yet completed already.

Working Hours

This position requires flexible working hours, as workshops are typically held during evenings and weekends. The number of hours worked per week will vary based on availability.

Foundational Training Program workshops will be offered throughout the Spring 2020, Fall 2020 and Winter 2021 Terms.

If you are interested in this position, please submit your application package through LEADS. If you have any questions, please contact Jill Knight at

Date posted/application open: 
Monday, January 13, 2020
Application deadline: 
Sunday, January 26, 2020 (All day)
Start date: 
Saturday, February 1, 2020
End date: 
Monday, February 1, 2021
Posted by (department/office): 
Student Success Office
Number of positions: 
Reports to: 
Peer Mentorship Coordinator