People profiles

Pam Charbonneau.

Pam Charbonneau

Director of the Student Success Office

As the Director of the Student Success Office, Pam Charbonneau enjoys getting the opportunity to work with great students and play a positive role in shaping students’ experiences at Waterloo.

Kate Andrey.

Kate Andrey

Global Learning Coordinator

Kate Andrey is one of the Global Learning Coordinators at the Student Success Office. She helps manage the exchange process for Waterloo students who study abroad.

Amanda Annarilli.

Amanda Annarilli

Student Relations and Office Operations Coordinator

Amanda Annarilli is the Student Relations and Office Operations Coordinator at the Student Success Office. Her idea of success is living a balanced life surrounded by people that she loves and things she enjoys.

Theresa Barber

Theresa Barber

Faculty Relations Manager

Theresa Barber is the Faculty Relations Manager for the Faculties of Math and Science. She is excited to learn from and connect with people across campus and looks forward to finding great ways to collaborate on new and existing student success initiatives.

Maria Barichello

Academic Development Specialist

As an Academic Development Specialist, Maria Barichello works to support the Faculty of Engineering and the Faculty of Math, those who are in STEM disciplines, and the graduate student population. 

Kristina Bartold.

Kristina Bartold

New Student Transition Coordinator (Grad, Transfer, & Exchange)

As the New Student Transition Coordinator with a focus on Graduate, Transfer, and Exchange students, Kristina Bartold spends her day working with campus partners to organize meaningful ways to welcome these students to the University of Waterloo.

Lisa Brackenridge.

Lisa Brackenridge

Marketing and Communications Manager

As the Marketing and Communications Manager, Lisa Brackenridge and her team work to develop communications strategies to raise awareness of the many programs and services offered by the Student Success Office.

Candace Brown.

Candace Brown

International Student Experience Manager

As the International Student Experience Manager, Candace Brown and her team support the academic and personal success of international students through strategic initiatives.

Kirsty Budd

Faculty Relations Manager

As a Faculty Relations Manager, Kirsty Budd collaborates and connects with the Faculties of Engineering and Environment to support enhanced student success at UWaterloo.

Catherine Chan.

Catherine Chan

Peer Mentorship Coordinator

As the Peer Mentorship Coordinator, Catherine Chan develops training and provides support for peer mentorship programs delivered by campus partners across the University.

Paige Doherty.

Paige Doherty

Cross Campus Advising Specialist

As the Cross Campus Advising Specialist, Paige Doherty works collaboratively across campus to facilitate the successful implementation of advising strategies and initiatives as they relate to enhanced student success and engagement.

Tara Dosman.

Tara Dosman

Global Learning Coordinator

As a Global Learning Coordinator, Tara Dosman works toward the successful coordination and administration of the incoming student exchange process, while playing a key role in bolstering the student experience for these students.

Shona Forrest.

Shona Forrest

Data Analyst and Evaluation Specialist

As the Data Analyst and Evaluation Specialist, Shona Forrest is responsible for data management and assessment across the Student Success Office. 

Edita Gatchene.

Edita Gatchene

International Student Experience Coordinator

As the International Student Experience Coordinator, Edita Gatchene coordinates programs and initiatives to facilitate the integration of international students into campus life and community.

Sacha Geer.

Sacha Geer

International Mobility and Intercultural Learning Manager

As the International Mobility and Intercultural Learning Manager, Sacha Geer supports students in getting the most out of their international learning opportunities.

Jennifer Halcrow

Communications Specialist

As a Communications Specialist, Jennifer Halcrow manages and executes marketing and communications projects to support integrated communications strategies.

Jenna Hampshire.

Jenna Hampshire

New Student Transition Coordinator

Jenna Hampshire is the New Student Transition Coordinator for Faculty 101 Days and Parent and Family Orientation.

Laura Hayashi.

Laura Hayashi

New Student Transition Assistant

As the New Student Transition Assistant, Laura Hayashi assists the New Student Transition Coordinators in planning and facilitating events that prepare and engage students for a successful university career. 

Stefanie Heinbuch.

Stefanie Heinbuch

Immigration Consultant

Stefanie Heinbuch is an Immigration Consultant and has been working with international students for a number of years.

Anne-Marie Hiebert.

Anne-Marie Hiebert

Academic Support Programs Coordinator

As the Academic Support Programs Coordinator, Anne-Marie Hiebert supports the Peer Success Coaches.

Ambreen Husain.

Ambreen Husain

Immigration Consultant

Ambreen Husain feels a great deal of joy helping students with immigration- or visa-related queries.

Farzaneh Irani.

Farzaneh Irani

International Student Experience Coordinator

As an International Student Experience Coordinator, Farzaneh Irani oversees the International Peer Community and other programs that support students. 

Jennifer Jantzi.

Jennifer Jantzi

Global Learning Coordinator

Jennifer Jantzi is a Global Learning Coordinator at the Student Success Office. She works closely with our partner institutions around the world and many others here on campus to ensure that exchange students have a positive experience.

Erin Jobidon.

Erin Jobidon

Academic Development Specialist

As an Academic Development Specialist, Erin Jobidon supports transferable skills projects as well as international learners at Waterloo.

Hazel Kabibi.

Hazel Kabibi

International Student Experience Coordinator

As the International Student Experience Coordinator, Hazel Kabibi develops, organizes, and supports programs to ensure the successful transition of international students to Waterloo.

Boon Khoo.

Boon Khoo

Immigration Consultant

Boon Khoo is an Immigration Consultant in the Student Success Office. She enjoys sharing her expertise with students and feels privileged to be able to work with students through their struggles and successes.

Jill Knight.

Jill Knight

Student Leadership Program Coordinator

As the Student Leadership Program Coordinator, Jill Knight is responsible for the overall coordination and delivery of the Student Leadership Certificate Program. 

Sandra López-Rocha.

Sandra López-Rocha

Global Experience Certificate Coordinator

As the GEC Coordinator, Sandra López-Rocha is the principal administrative contact and central coordinating liaison with all students, staff, and faculty associated with the management of all aspects of the GEC.

Kate McCrae Bristol.

Kate McCrae Bristol

Student Experience Manager

Kate McCrae Bristol is the Student Experience Manager at the Student Success Office. Kate has the exciting job of being connected across campus to establish strategic initiatives and ensure integration with all campus partners, as it relates to great programming that helps support students in their development.

Erica McKellar.

Erica McKellar

Academic Development Specialist

As an Academic Development Specialist, Erica McKellar support social sciences and humanities skills projects, as well as academic skills programming.

Ashley McKnight.

Ashley McKnight

Faculty Relations Manager

Ashley McKnight is the Faculty Relations Manager for Applied Health Sciences and Arts.  Ashley enjoys connecting with others across campus and collaborating on new and existing student success initiatives

Jay Mielke.

Jay Mielke

Communications Design Specialist

Jay Mielke is the Communications Design Specialist at the Student Success Office. What Jay enjoys most about his job is being able to create fun and interesting materials to share with students.

Meryl Norris.

Meryl Norris

Orientation Coordinator

Meryl Norris is the Orientation Coordinator. Her role works closely with the Federation Orientation Committee (FOC) to plan and implement First-year Undergraduate Orientation, which helps new students successfully transition to the University of Waterloo.​

Lauryn Poulin.

Lauryn Poulin

Student Leadership Program Coordinator

As the Student Leadership Program Coordinator, Lauryn Poulin is responsible for the overall coordination and delivery of the Student Leadership Certificate Program. 

Andrea Prier.

Andrea Prier

Senior Academic Development Specialist

As the Senior Academic Development Specialist, Andrea Prier works collaboratively with individuals within the Student Success Office and across campus to identify/develop research-informed strategies that support academic skill building.

Darlene Ryan.

Darlene Ryan

Immigration Consulting Manager

As an Immigration Consulting Manager, Darlene Ryan enjoys her interactions with students, who she credits with expanding her worldview by sharing tales from their countries and cultures. 

Katie Schulz.

Katie Schulz

Faculty Relations Manager

Katie Schulz is a Faculty Relations Manager. She enjoys working with many people across campus to create opportunities for collaboration and partnering for enhanced student success.

Nasim Shojayi

Coaching Specialist

As the Coaching Specialist, Nasim Shojayi identifies challenges within priority student populations and develops strategies and programs that are informed by best practices and current research to help meet their needs.

Taylor Small.

Taylor Small

Communications Officer, Student Services

As the Communications Officer, Student Services, Taylor Small creates communications strategies that promote the wonderful opportunities and resources available to students at the SSO.

Amanda Smith.

Amanda Smith

Data Analyst (Co-op)

As the Data Analyst, Amanda Smith assists the Data Analyst and Evaluation Specialist in data management and assessment across the Student Success Office.

Leslie Smith.

Leslie Smith

Global Learning Coordinator

As a Global Learning Coordinator, Leslie Smith supports and coordinates for exchange students.

Kayla Snyder.

Kayla Snyder

Communications Specialist

As the Communications Specialist, Kayla Snyder manages the day-to-day operations of the SSO’s digital destination and social media platforms.

Laura Stickel.

Laura Stickel

Portal Engagement Specialist

Laura Stickel is the Portal Engagement Specialist. Her main responsibility is to promote the student portal and find ways to actively engage new users; she works closely with the communications team to promote the student portal and looks for opportunities to increase portal engagement through various events and outreach initiatives. 

Claire Taylor.

Claire Taylor

Student Engagement and Communications Manager

As the Student Engagement and Communications Manager, Claire Taylor develops engagement strategies and initiatives that help create a vibrant student experience.

Chantal Vallis.

Chantal Vallis

Digital Communications Officer

Chantal Vallis is the Digital Communications Officer working with Waterloo International at the Student Success Office.

Jessica Vasylenko.

Jessica Vasylenko

Immigration Consultant

Jessica Vasylenko is an Immigration Consultant at the Student Success Office. She has been working with international students for a number of years, assisting with immigration and academic matters and helping students achieve their goals while in Canada.

Heather Westmorland.

Heather Westmorland

Associate Director of Student Transition and Learning Services

Heather Westmorland is the Associate Director of Student Transition and Learning Services, and she thrives on the energy and excitement in the Student Success Office.

Jenn Willoughby.

Jenn Willoughby

Associate Director of Integrated Communications

As the Associate Director of Integrated Communications, Jenn Willoughby oversees the enhancement of student engagement initiatives, communications strategies, and the positioning of the SSO on campus.

Ariel Fullerton in the forest.

Ariel Fullerton

Student Leadership Program Assistant (Co-op)

As the Student Leadership Program Assistant, Ariel Fullerton helps with the coordination of the Student Leadership Program. She is passionate about contributing to student growth and leadership skill development.

Erika Tan in front of a white wall.

Erika Tan

Digital Communications Assistant (Co-op)

As a Digital Communication Assistant, Erika Tan is responsible for writing weekly blog posts and overseeing posts on the social media platforms for UWaterloo Life’s various accounts. Erika previously worked for Buytopia as a Digital Content Specialist in Toronto.

Photo of Grace Gahore outside.

Grace Gahore

Design Assistant (Co-op)

Grace Gahore works very hard to make all things digital within the SSO office look pretty and clean. She is a second time co-op student for the SSO and has worked alongside Jay and many other people within the department, on projects such as first-year video series, the SLP booklets and much more.

Photo of Mhari Reid at the Student Success Office.

Mhari Reid

Global Learning Associate (co-op)

As a Global Learning Associate, Mhari Reid assists the Global Learning Team with running exchange information sessions. She also helps in the planning and execution of Go Abroad events on campus. Mhari previously worked at Nuance Communication as the Customer Records and Entitlements co-op.

Photo of Lindsey Gesch in front of a white wall.

Lindsey Gesch

Student Relations and Front Desk Assistant (co-op)

As the Front Desk Assistant, Lindsey Gesch is responsible for providing information, resources and outstanding customer service to students, staff, faculty, and parents who visit and contact the SSO.

Photo of Erik Neilson beside the Student Success Office sign.

Erik Neilson

Student Relations and Front Desk Assistant (co-op)

As the Front Desk Assistant, Erik Neilson is responsible for providing information and resources. He also provides outstanding customer service to students, staff, faculty, and parents who visit and contact the SSO. In addition, Erik works at the Waterloo Residences as a Front Desk assistant.

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