Pam Charbonneau.

Pam Charbonneau

Director of the Student Success Office

As the Director of the Student Success Office, Pam Charbonneau enjoys getting the opportunity to work with great students and play a positive role in shaping students’ experiences at Waterloo.

Kate Andrey.

Kate Andrey

Global Learning Coordinator

Kate Andrey is a Global Learning Coordinator at the Student Success Office. She helps manage and promote exciting exchange opportunities for Waterloo students who desire to study abroad and internationalize their degree.

Amanda Annarilli.

Amanda Annarilli

Manager, Operations

Amanda Annarilli is the Manager, Operations at the Student Success Office. Her idea of success is living a balanced life surrounded by people that she loves and things she enjoys.

Theresa Barber

Theresa Barber

Faculty Relations Manager

Theresa Barber is the Faculty Relations Manager for the Faculties of Math and Science. She is excited to learn from and connect with people across campus and looks forward to finding great ways to collaborate on new and existing student success initiatives.

Maria Barichello

Academic Development Specialist

As an Academic Development Specialist, Maria Barichello works to support numeracy and STEM skill building, as well as faculty-specific projects, at Waterloo.


Candace Brown (on leave)

International Student Experience Manager

As the International Student Experience Manager, Candace Brown and her team support the academic and personal success of international students through strategic initiatives.

Catherine Chan.

Catherine Chan

Academic Skills Developer

As an Academic Skills Developer, Catherine Chan supports the academic and life skills content and programming in the Student Success Office.

Paige Doherty.

Paige Doherty

Cross Campus Advising Specialist

As the Cross Campus Advising Specialist, Paige Doherty works collaboratively across campus to facilitate the successful implementation of advising strategies and initiatives as they relate to enhanced student success and engagement.

Tara Dosman.

Tara Dosman

Global Learning Coordinator

As a Global Learning Coordinator, Tara Dosman works toward the successful coordination and administration of the student exchange process, playing a key role in making it a memorable experience. 

Shona Forrest.

Shona Forrest (on leave)

Data Analyst and Evaluation Specialist

As the Data Analyst and Evaluation Specialist, Shona Forrest is responsible for data management and assessment across the Student Success Office. 

Edita Gatchene.

Edita Gatchene (on leave)

International Student Experience Coordinator

As the International Student Experience Coordinator, Edita Gatchene coordinates programs and initiatives to facilitate the integration of international students into campus life and community.


Sacha Geer

International Mobility and Intercultural Learning Manager

As the International Mobility and Intercultural Learning Manager, Sacha Geer supports students in getting the most out of their international learning opportunities.


Jennifer Halcrow

Communications Specialist

As a Communications Specialist, Jennifer Halcrow manages and executes marketing and communications projects to support integrated communications strategies.

Jenna Hampshire.

Jenna Hampshire

New Student Transition Coordinator

Jenna Hampshire is the Academic Skills Developer, supporting the academic success work in the SSO

Stefanie Heinbuch.

Stefanie Heinbuch

Immigration Consultant

Stefanie Heinbuch is an Immigration Consultant and assists international students with their Canadian immigration inquiries.

Anne-Marie Hiebert.

Anne-Marie Hiebert

Academic Support Programs Coordinator

As the Academic Support Programs Coordinator, Anne-Marie Hiebert supports the Peer Success Coaches.

Ambreen Husain.

Ambreen Husain

Immigration Consultant

Ambreen Husain feels a great deal of joy helping students with immigration- or visa-related queries.

Erin Jobidon.

Erin Jobidon

Academic Development Specialist

As Sr. Academic Development Specialist, Erin Jobidon supports the Learning Services team in identifying/developing research-informed initiatives that support academic skill-building at Waterloo.

Boon Khoo.

Boon Khoo

Immigration Consulting Manager

Boon Khoo is an immigration consulting manager in the Student Success Office. She enjoys sharing her expertise with students and feels privileged to be able to work with students through their struggles and successes.

Jill Knight.

Jill Knight

Student Leadership Program Coordinator

As the Student Leadership Program Coordinator, Jill Knight is responsible for the overall coordination and delivery of the Student Leadership Certificate Program. 


Sandra López-Rocha

Intercultural Learning Specialist

As Intercultural Learning Specialist, Sandra López-Rocha is responsible for the development and support of intercultural learning initiatives within the SSO, such as the Global Experience Certificate (GEC), and serves as a resource for intercultural learning projects across campus. Coordinating the GEC, she is the principal administrative contact and liaison with all students, staff, and faculty associated with the program. 

Celia in front of Student success Office Waiting Area

Celia MacKenzie

Orientation Coordinator

As the Orientation Coordinator, Celia MacKenzie is responsible for developing, coordinating, and delivering programs and services aimed at helping new first-year students successfully transition into the University of Waterloo.

Erica McKellar.

Erica McKellar

Academic Development Specialist

As an Academic Development Specialist, Erica McKellar supports academic skills programming as well as faculty-specific projects at Waterloo. 

Ashley McKnight.

Ashley McKnight

Student Experience Manager

Ashley McKnight and her team work closely with campus and faculty partners to support the successful transition of new students and the leadership development and training of UWaterloo student leaders.

Jay Mielke.

Jay Mielke

Communications Design Specialist

Jay Mielke is the Communications Design Specialist at the Student Success Office. What Jay enjoys most about his job is being able to create fun and interesting materials to share with students.

Profile photo of Meryl Norris

Meryl Norris

New Student Transition Specialist

Meryl Norris supports the new student transition team and the greater campus community to come up with creative and innovative ways to meet the needs of incoming students at the University of Waterloo

Lauryn Poulin.

Lauryn Poulin

Student Leadership Program Coordinator

As the Student Leadership Program Coordinator, Lauryn Poulin is responsible for the overall coordination and delivery of the Student Leadership Certificate Program. 

Andrea Prier.

Andrea Prier

Senior Academic Development Specialist

As the Senior Academic Development Specialist, Andrea Prier works collaboratively with individuals within the Student Success Office and across campus to identify/develop research-informed strategies that support academic skill building.

Katie Schulz.

Katie Schulz

Faculty Relations Manager

Katie Schulz is a Faculty Relations Manager. She enjoys working with many people across campus to create opportunities for collaboration and partnering for enhanced student success.

Nasim Shojayi

Nasim Shojayi

Early Engagement Specialist

Nasim Shojayi leads the development of a cross-campus early engagement strategy to promote a campus culture focused on factors that proactively contribute to a student’s success in University.

Taylor Small.

Taylor Small

Communications Officer, Student Services

As the Communications Officer, Student Services, Taylor Small creates communications strategies that promote the wonderful opportunities and resources available to students at the SSO.

Leslie Smith.

Leslie Smith (on leave)

Global Learning Coordinator

As a Global Learning Coordinator, Leslie Smith helps manage and promote exciting exchange opportunities for Waterloo students who desire to study abroad while internationalizing their degree.

Laura Stickel.

Laura Stickel

Portal Engagement Specialist

Laura Stickel is the Portal Engagement Specialist. Her main responsibility is to promote UWaterloo Portal and find ways to actively engage new users; she works closely with the communications team to promote the Portal and looks for opportunities to increase Portal engagement through various events and outreach initiatives. 


Claire Taylor

Student Engagement and Communications Manager

As the Student Engagement and Communications Manager, Claire Taylor develops engagement strategies and initiatives that help create a vibrant student experience.

Chantal Vallis.

Chantal Vallis

Communications Officer, Internationalization

As a Communications Officer, Chantal Vallis creates web, social and print materials to support the work of the Global Learning team, International Student Experience team and Immigration Consultants. 

Jessica McCormick.

Jessica McCormick

Immigration Consultant

Jessica McCormick is an Immigration Consultant at the Student Success Office. She has been working with international students for a number of years, assisting with immigration and academic matters and helping students achieve their goals while in Canada.

Portrait of Heather Westmorland

Heather Westmorland

Associate Director of Student Transition and Learning Services

Heather Westmorland is the Associate Director of Student Transition and Learning Services, and she thrives on the energy and excitement in the Student Success Office.

Jenn Willoughby.

Jenn Willoughby

Associate Director of Integrated Communications

As the Associate Director of Integrated Communications, Jenn Willoughby oversees the enhancement of student engagement initiatives, communications strategies, and the positioning of the SSO on campus.

Amelia Burton

International Student Experience Manager

As the International Student Experience Manager, Amelia Burton and her team support the academic and personal success of international students through strategic initiatives.

Karry Kwan

Karry Kwan

International Student Programs Specialist

As the International Student Programs Specialist, Karry Kwan oversees a team of coordinators who work on programming for new and current international students transitioning to the University of Waterloo. Her focus is on increasing engagement across all international student experience programs through ongoing program me

Kelvin Tran

Kelvin Tran

New Student Transition, Project Coordinator

As the New Student Transition Project Coordinator, Kelvin Tran supports the New Student Transition Team in coordinating pre-arrival programming to help incoming students navigate their transition into their first year of studies at the University of Waterloo.

Andrea Santi

Faculty Relations Manager

As Faculty Relations Manager, Andrea Santi collaborates and connects with the Faculties of Arts and Health to support enhanced student success at Waterloo. 

Johnny Tao

Johnny Tao

Assistant Coordinator, International Student Experience

As the Assistant Coordinator for International Student Experience, Johnny supports the International Student Experience team in coordinating new student transition programming for incoming international students and programs focused on community building and cross-cultural experiences within the current international student population.

Portrait of Leslie Harber

Leslie Harber

Orientation Assistant Coordinator

As the Orientation Assistant Coordinator, Leslie Harber works with the New Student Transition Team to assist with the administration and coordination of orientation programming and the hiring of student volunteers involved in Orientation. 

Black and white portrait of Jazz Fitzgerald

Jazz Fitzgerald

Student Equity Specialist

As the Student Equity Specialist, Jazz Fitzgerald works collaboratively and strategically with staff across the SSO to determine how existing services and programs can better serve the unique needs of equity deserving students.


Cyntia Bratan

International Student Experience Special Projects Coordinator

As the International Student Experience Special Projects Coordinator, Cyntia Bratan supports several critical projects and the development of new projects including the implementation of the University of Waterloo’s international student readiness and arrival plan. 

Chérisse Mike

Chérisse Mike

International Student Experience Coordinator

As the International Student Experience Coordinator, Chérisse Mike creates programming specifically for international students to help them make the most of their Canadian university experience.

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