Pam Charbonneau.

Pam Charbonneau

Director of the Student Success Office

As the Director of the Student Success Office, Pam Charbonneau enjoys getting the opportunity to work with great students and play a positive role in shaping students’ experiences at Waterloo.

Kate Andrey.

Kate Andrey

Global Learning Coordinator

Kate Andrey is a Global Learning Coordinator at the Student Success Office. She helps manage and promote exciting exchange opportunities for Waterloo students who desire to study abroad and internationalize their degree.

Amanda Annarilli.

Amanda Annarilli

Manager, Operations

Amanda Annarilli is the Manager, Operations at the Student Success Office. Her idea of success is living a balanced life surrounded by people that she loves and things she enjoys.

Theresa Barber

Theresa Barber

Faculty Relations Manager

Theresa Barber is the Faculty Relations Manager for the Faculties of Math and Science. She is excited to learn from and connect with people across campus and looks forward to finding great ways to collaborate on new and existing student success initiatives.

Maria Barichello

Academic Development Specialist

As an Academic Development Specialist, Maria Barichello works to support numeracy and STEM skill building, as well as faculty-specific projects, at Waterloo.


Candace Brown (on leave)

International Student Experience Manager

As the International Student Experience Manager, Candace Brown and her team support the academic and personal success of international students through strategic initiatives.

Catherine Chan.

Catherine Chan

Academic Skills Developer

As an Academic Skills Developer, Catherine Chan supports the academic and life skills content and programming in the Student Success Office.

Paige Doherty.

Paige Doherty

Cross Campus Advising Specialist

As the Cross Campus Advising Specialist, Paige Doherty works collaboratively across campus to facilitate the successful implementation of advising strategies and initiatives as they relate to enhanced student success and engagement.

Shona Forrest.

Shona Forrest (on leave)

Data Analyst and Evaluation Specialist

As the Data Analyst and Evaluation Specialist, Shona Forrest is responsible for data management and assessment across the Student Success Office. 

Tara Dosman.

Tara Dosman

Global Learning Coordinator

As a Global Learning Coordinator, Tara Dosman works toward the successful coordination and administration of the student exchange process, playing a key role in making it a memorable experience. 

Edita Gatchene.

Edita Gatchene (on leave)

International Student Experience Coordinator

As the International Student Experience Coordinator, Edita Gatchene coordinates programs and initiatives to facilitate the integration of international students into campus life and community.


Sacha Geer

International Mobility and Intercultural Learning Manager

As the International Mobility and Intercultural Learning Manager, Sacha Geer supports students in getting the most out of their international learning opportunities.


Jennifer Halcrow

Communications Specialist

As a Communications Specialist, Jennifer Halcrow manages and executes marketing and communications projects to support integrated communications strategies.

Jenna Hampshire.

Jenna Hampshire

New Student Transition Coordinator

Jenna Hampshire is the Academic Skills Developer, supporting the academic success work in the SSO

Stefanie Heinbuch.

Stefanie Heinbuch

Immigration Consultant

Stefanie Heinbuch is an Immigration Consultant and assists international students with their Canadian immigration inquiries.

Anne-Marie Hiebert.

Anne-Marie Hiebert

Academic Support Programs Coordinator

As the Academic Support Programs Coordinator, Anne-Marie Hiebert supports the Peer Success Coaches.

Ambreen Husain.

Ambreen Husain

Immigration Consultant

Ambreen Husain feels a great deal of joy helping students with immigration- or visa-related queries.

Erin Jobidon.

Erin Jobidon

Academic Development Specialist

As Sr. Academic Development Specialist, Erin Jobidon supports the Learning Services team in identifying/developing research-informed initiatives that support academic skill-building at Waterloo.

Boon Khoo.

Boon Khoo

Immigration Consulting Manager

Boon Khoo is an immigration consulting manager in the Student Success Office. She enjoys sharing her expertise with students and feels privileged to be able to work with students through their struggles and successes.

Jill Knight.

Jill Knight

Student Leadership Program Coordinator

As the Student Leadership Program Coordinator, Jill Knight is responsible for the overall coordination and delivery of the Student Leadership Certificate Program. 


Sandra López-Rocha

Intercultural Learning Specialist

As Intercultural Learning Specialist, Sandra López-Rocha is responsible for the development and support of intercultural learning initiatives within the SSO, such as the Global Experience Certificate (GEC), and serves as a resource for intercultural learning projects across campus. Coordinating the GEC, she is the principal administrative contact and liaison with all students, staff, and faculty associated with the program. 

Celia in front of Student success Office Waiting Area

Celia MacKenzie

Orientation Coordinator

As the Orientation Coordinator, Celia MacKenzie is responsible for developing, coordinating, and delivering programs and services aimed at helping new first-year students successfully transition into the University of Waterloo.

Erica McKellar.

Erica McKellar

Academic Development Specialist

As an Academic Development Specialist, Erica McKellar supports academic skills programming as well as faculty-specific projects at Waterloo. 

Ashley McKnight.

Ashley McKnight

Student Experience Manager

Ashley McKnight and her team work closely with campus and faculty partners to support the successful transition of new students and the leadership development and training of UWaterloo student leaders.

Jay Mielke.

Jay Mielke

Communications Design Specialist

Jay Mielke is the Communications Design Specialist at the Student Success Office. What Jay enjoys most about his job is being able to create fun and interesting materials to share with students.


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